WildBlue - Very dissatisfied so far...

[wildblueblows 0]

I am a relatively new user to Wildblue satellite service (slightly over a month now) and I have had nothing but problems with this service. I operate a business out in the sticks where DSL or Cable is not available and decided that since Wildblue claimed it has increased Upload speed over that of any of their competition that this should be the logical choice to go with. I got the Pro-package which is suppose to have 1.5 Mbps download stream and a 256Kbps upload stream. When the system is working right I get the advertised speeds - but for 3 weeks now I have experienced download speeds of 500Kbps and upload speeds of 40Kbps. This is due in part to a 2nd set of IP addresses (67.54.xxx.xxx) they have allocated as they claim that the 1st set of IP addresses (12.213.xxx.xxx) got full and had to go with a second set to cover more customers.

This goes back to the first problem I encountered which was my modem was resetting itself almost everyday - and it seemed it was at the most inopportune times. It would either reset when I was trying to send an email to a client or when they were trying to send files to me of which I could not receive or send for at least 15 minute to half hour. I would call Wildblue and they had no explanation for it other than maybe my modem was going bad. So they sent me a new one - as soon as I hooked it up and activated it thru the Wildblue site I experienced speeds that were two thirds (2/3rds) my normal speed. I also noticed my IP address had changed from the (12.213.xxx.xxx) to the (67.54.xxx.xxx).

I did some experimenting and found that when I get the (67.54.xxx.xxx) IP block that the upload/download stream will not go thru at full bandwidth thru any of my 3 routers that I have at my disposal to test. If I connect directly to any of my 6 computers I get the higher bandwidth I

[ghostmaster 0]

http://www.dslreports.com/forum/wildblue

Try this site, they will probably flame you for complaining about their precious wild blue, but they might be able to help.

[wildblueblows 0]

- I went there and posted my beef.

Thanks!

[beaverisland.net 0]

Sorry to hear you're having a bad time.

I just also switched from an 12.x.x.x to the 67.54.x.x IP address with no reduction of speed up or down (see my testmy.net results here if in doubt). I wish I had some helpful advice for you.

[beaverisland.net 0]

http://www.dslreports.com/forum/wildblue

Try this site, they will probably flame you for complaining about their precious wild blue, but they might be able to help.

As far as flaming anyone for complaining about "their precious wild blue" -- I'm sure I would be mighty angry too if my system were underperforming for so long.

[wildblueblows 0]

Sorry to hear you're having a bad time...I just also switched from an 12.x.x.x to the 67.54.x.x IP address with no reduction of speed up or down ...

WildBlue has since admitted to the problem being with the 67.54.xxx.xxx IP block on Beam 28 and as of this morning after last nights maintenance and upgrades on their system my speeds are back to normal. I also received a $40 credit on my invoice yesterday for all the run around I got and being an unknowing beta tester for them.

[wildblueblows 0]

As far as flaming anyone for complaining about "their precious wild blue" ...-- Another site that can be helpful is www.wildblue.cc

No one ever did flame me, but there were quite a few people that were skeptical about the problem. I eventually ended up at the www.wildblue.cc forum where I found another guy with the EXACT same problem, this was of course after I got WB to admit to me on the phone that they were well aware of and acknowledged the problem was on their end.

Problem has been fixed so I

[JRMSR 0]

Have your provider change out your LNB.  I recently had a similar problem.  They changed out the LNB and it solved the problem.  It had to do with an adjustment screw inside the unit and once changed I'm sailing once again at 1.6 Kpbs.  This should solve your problem.

Cheers

Jeff

[bgc 0]

I am also relatively new to Wildblue (about 6 weeks).  The first few weeks things seemed to work okay.  Then my upload speeds dropped down to less than 30 Kbps.  I have contacted Widlblue on several occassions and continue to get the same thing.  Try this, try that....hmmm maybe we should have a technician look at it.  I have now been told that one should contact me in a couple of days to schedule an appointment.  I was even talked in to upgrading from their mid package to the pro package.  Still upload speeds are way below the advertised speeds for their Value pak.

Has anyone else been having this problem?  If so, are you still or have they been able to get it straightened out?