I am currently a lingo customer. So far I am not greatly impressed with their tech support. I have been paying for service since January of 2005, and just this week have I finally gotten what I have been paying for. The customer service in March was horrible, I was complaining about the time it was taking to "port" two telephone numbers--and was told I could cancel my port if I was unhappy with the service. --[/b]now why in the hell would i want to cancel porting my telephone number? That was just rude in my opinion. The only reason I have stayed with them is because I can at least get a local number whereas with vonage if someone wanted to call me they had to call a long distance number. Customer service has been better since then, but I am about to have to call them and request a refund. I have two phone numbers, one is voice and the other a dedicated fax. They said I had to purchase two of their voip modems--I have been having problems and couldn't get service to work correctly. This week they called me(on my cell) and after 2 1/2 hours on the phone they said that I should only use one box for both the phone and fax--the tech guy said to just put the extra in my closet for backup.--bullshit on that, I want my damn 40.00 bucks back. I guess I will find out a little more about customer no service. Sorry this sounds so crappy but so far I am not terribly impressed with them. I have only written about some of the problems there were more but I think I conveyed what I thought about them so far. I may be the exception rather than the rule--but I am just telling you what happened to me. :( :( :( :(
Lingo VOIP......?
in General Discussion
Posted
I am currently a lingo customer. So far I am not greatly impressed with their tech support. I have been paying for service since January of 2005, and just this week have I finally gotten what I have been paying for. The customer service in March was horrible, I was complaining about the time it was taking to "port" two telephone numbers--and was told I could cancel my port if I was unhappy with the service. --[/b]now why in the hell would i want to cancel porting my telephone number? That was just rude in my opinion. The only reason I have stayed with them is because I can at least get a local number whereas with vonage if someone wanted to call me they had to call a long distance number. Customer service has been better since then, but I am about to have to call them and request a refund. I have two phone numbers, one is voice and the other a dedicated fax. They said I had to purchase two of their voip modems--I have been having problems and couldn't get service to work correctly. This week they called me(on my cell) and after 2 1/2 hours on the phone they said that I should only use one box for both the phone and fax--the tech guy said to just put the extra in my closet for backup.--bullshit on that, I want my damn 40.00 bucks back. I guess I will find out a little more about customer no service. Sorry this sounds so crappy but so far I am not terribly impressed with them. I have only written about some of the problems there were more but I think I conveyed what I thought about them so far. I may be the exception rather than the rule--but I am just telling you what happened to me.
:( 
:( 
:( 
:(