Okay

It seemed like he knew exactly what I was talking about, as he started to get defensive when I brought up the issue of false advertisement. "We could go back and forth on this" "their server must be screwed" etc. Not to mention he hung up on me. I'm not sure if it was on purpose or not either, but one time my father called them and the man he was talking to put him on hold for an hour, so he kept that line going and called RCN back on another line to talk to a manager and explained that he was on hold for an hour. The manager contacted the representative and he said that my father hung up. So, my father put the other phone on speaker and put it against the line he was talking to the manager on to prove him wrong. Not sure what's going on to be honest, but it's unacceptable.

I told the guy about the RCN speed test being manipulated somehow, and he said they can't do anything about speed tests hosted anywhere else (he got defensive).

Hey guys, I was on the phone with RCN and the guy I was speaking to told me that they can't do anything about speed tests that aren't run through ma.speedtest.rcn.net. Coincidentally, the download speed I'm getting here is much lower (around 10 Mbps) than the speeds I'm getting on that site. I explained to him that it's possible that the company was manipulating the results and he seemed to get very defensive about it, telling me we can go back and forth on the topic all day. I just want to make sure I'm actually getting the speeds I'm paying for. Does anyone know about the ma.speedtest.rcn.net speed test? WOT seems to give it a bad trustworthiness rating.