Tyee

An update with a happy ending (for now). After an ongoing problem that has lasted many weeks with numerous calls to India (I'm getting a better hang of the accent now), to the "Advanced" level and finally on to the "big leagues" of Engineering - after re-registration, re-configuration, re-loading software and finally replacing the modem - my problem was solved.

I have had several weeks of slow and intermittent service - Web Accelleration Status - Inactive or unconnected much of the time. I connected via dial-up last night since I couldn't connect via Direcway at all and was surprised at how much faster my e-mail was sending/receiving compared to Direcway in recent weeks. Today, I spent 4 hours and 15 minutes on the phone (after numerous phone calls over the past few weeks - all to India until last night when they allowed me to the "Advanced Level" - whoopee) - so after spending half my work day today on the phone they finally say that they can't do anymore (forced reload, recommissioning, re-registration, etc, etc, etc) and an engineer will have to call back - "How long until I can expect the call?" - thinking sometime later today perhaps - nope - 3 to 5 working days. Today being Friday - that means a week - next Friday, I was told. I asked to speak to a supervisor and had the most worthless conversation I've ever had with a supposed "service" person. Matt Cameron is the manager for the "Advanced Level" tech support. His role is simply to make excuses and tell you what their rules are and what they can't do for you. His attitude is that I should be grateful to be able to send them a check each month - service? What's that? I asked to file a complaint and he told me that I would have to write a corporate letter. He finally admitted that his role is worthless and we left the conversation in agreement on one point at least. I would strongly suggest that anyone should think twice about doing business with Direcway - I'm going to look at my options which are very limited since I can't get internet service over the phone line or cable where I am. That leaves dial-up or satellite. Anyone have any other suggestions?? This is pathetic.

Still having amazing fluctuations. I tested once this morning at 154/19 - then tested about one minute later and got this: :::.. Download Stats ..::: Connection is:: 1807 Kbps about 1.8 Mbps (tested with 579 kB) Download Speed is:: 221 kB/s Tested From:: https://testmy.net/ (server1) Test Time:: Thu Jul 7 06:37:41 PDT 2005 Bottom Line:: 32X faster than 56K 1MB download in 4.63 sec Diagnosis: Awesome! 20% + : 123.36 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-M62ABR7LP Could traffic be causing this change in connection speed of a factor of ten? What else could be causing this? I'm stumped. I'd be very happy with a constant 500/50. Thanks, Tyee

FattyMcBluff - I tried surfing while the web accelerator was not functioning and it would not connect at all so I think there was a bigger underlying issue than just the web accelerator that was cleaned up through the re-registration process. PHP - that's disturbing news. What are their plans for providing more capacity if any? Maybe I should have done more research before shifting over from Starband . . . no, on second thought, it's still better than what I was having to put up with from Starband. Still a whole lot better than dial-up which is my only other option out here in the digital netherworld. Thanks for your responses, Tyee

I have a DW6000 system with a Signal Strength that is normally around 74-75. I use a D-LInk router that I use in a wireless capacity for my laptop but am hard wired to my PC through the router. My connection speed has been fluctuating between 1300 and 113 - a very wide range to be bouncing and things really get excessively sluggish at the lower end. My e-mail (Outlook) is timing out, I get bad network messages when browsing - not good. What might be causing this wide range of connection speeds? I've run Ad-Aware and Spycatcher - deleted a few things but it didn't seem to help any. Yesterday the web accelerator went TU and I had to go through the whole reregistration routine. Everytime I get on with a DW technician, they have me disconnect the router and plug the PC directly into the modem but it doesn't seem to help the fluctuating connection speeds. Any thoughts?? Much appreciated.