Donald

Hi Donald,

Thx for your help. Did you get the modem from Comcast or did you purchase it retail. I have tried tech support numerous times and honestly they are the worst. I got someone who did not know what msec meant or how to pronounce it. At the same time all I keep hearing is "Everything is good on our side it must be your PC". Please let me know how you got the modem and I shall give it a shot. Hopefully it helps because I am really frustrated at this point. Looking for another ISP and hopefully soon enough I will have FIOS. Thx

I bought it from Best Buy, but it was not cheap. About $80. Yes the FIOS box is right outside my house here in Reston, VA. Even if I do not choose to use it, it will be good competition.

vik, all I know is that about 2 or 3 weeks ago my download speed dropped. I think Comcast did something on their end to get ready for the 6 Mbps upgrade. I returned the rental and bought the SB 5120. I read on another forum that the SB 4100 was giving others problems.

I would call Comcast tech support If I were you.

Donald

Hi, I have been having speed issues with Comcast for a while now. I have called up their technical support atleast 10-12 times in the past 2 weeks and have received responses that I should check my PC. I am quite positive its not my pc as I have other machines that are facing a similar issue and I have plugged them directly into the cable modem. Here are the test results for my download speed. I have had Comcast tech's come to troubleshoot and have gone back saying they don't see any problems and to call back and ask for a Sr. Tech. Its a bit upsetting. Can someone please advise on how to go about trying to have them fix this issue. They refuse to transfer me to Tier 2 technical support. The people I speak to only tell me that my cable modem levels look good and there is nothing that they can do.