Yes, i spoke with verizon 5 days ago and asked about getting the 3.0 but they said i live 14,000 feet away and that i had to be like 13,000 fet away from verizon center...and they said they are gona up me to 1.5 cause it was showing i was only on the 768 plan, so i just got off the phone with them again, and they said i am on the 1.5 plan and was switching me over to technical support to see why im not getting better downloads, but i had to go to work so i had to get off the phone, so im at work now, gona call them when i get off, but i doubt they are gona do anything about it other then tell me to reset modem and the basic stuff like that....