Greetings: Found this site via "Advanced Support" courtesy of Direcway last night, at least now I can stop crying and "get real" with my new Direcway DW6000connect.Have had installed for 2.5 weels,lost my desktop (fatal-error crash,can only boot to a DOS prompt...) in the "installation muck"(their "tech" who installed was a joke...)seldom-used notebook crashed, (I recovered thanks to a paid call to Microsoft help!) and my Mac is running like a top! Shhhh...I have spent too many hours of my time on this stuff as well.I live on a rural ranch in So Texas and was "used to" slow dialup,spent a bunch of money having this put in,have a "custom bracket mount" and dual-hardwire setup for the dish,wireless Ethernet for notebook ,(the units are NOT networked...God help me!)etc etc....it still sucks,as well-noted above! Last night was my third-call to an "Advanced Tech" who was "helpful" but tried to "blame" everything and everyone else for 571 down speed 0-2 up speed on Windows XP!!! I was more than PO'D...he finally "admitted" that perhaps the satellites I was "on" was having "issues" after a 45 min. conversation during which we changed the registry settings in XP,installed and "ran" the "I'm not supposed to tell you about "TCOP Optimizer,and tried everything in the book!THEN he said to me,and I quote:"Well...let's give it a couple of days and see if they get the "dish issue" resolved:if I take this upsatirs(?)the engineers will say that as long as she's got good numbers on her Mac (OSX Jaguar,789up 58down) ie,and one out of three systems running,what's the big deal???"Then he suggested I "call back in a couple of days":can you say "brick wall? I thought I was hearing things...2.5 weeks ago,I had three nice machines(2 Dell units and an iMac)running at peak even on a crap dialup w/Earthlink...now I have a Dell-doorstop,a Dell notebook that has crashed ,been recovered but is running like a POS,and admittedly,my Mac,which was my INITIAL concern,is managing beautifully! I will stay posted to see what/if anything changes,this "Direcway Disaster" was my xmas gift from my guy,from what I've experienced,they are selling a system that they can't support! Best to all!