skipunk

Yeah, one of the main issues is the modem. I know of two that are not compatible with the new speed increases. One was the Motorola Surfboard 3100, and I can't remember off the top of my head the other one. Next time I run into one, I can check with one of the support guys we have in house. I'm not going to be quite sure if in other market areas there are going to be more on the list. I had same issues with speed too. Mine turned out to be the router. I recently picked up Netgar's WGT624 v2. Talk about a mess with that one. My other router from Netgear RP614 v2 held up ok with speeds until multiple pc's started accessing the net, then it dropped down to nothing. I ended up buying Linksys's WRT54GS, Been mixed reviews but I'm pushing over my max speeds, ave this morning 7.4 MB down. The nearest node that services my neighborhood is only 50 feet away. Although it has been mentioned that the distance from the node for cable internet isn't a factor like dsl, but I still have my doubts on that. I don't have anybody around here that I can compair speeds with, that is at least on the speed tier here. Most just have the standard package 4000/384.

Hi, I work for comcast here in Oregon. I don't handle the tech support side of broadband. I use my own router. If you use the router that's provided to you from comcast, you get all the support you need for it. If you use your own router like myself, then you won't receive support for the router. Basically what will happen is, tech support will have you hook up directly to your modem and if it all works, then your left to calling the manufacture on the router. Also one of the things that i have come across that has been affecting speeds has been the system, configuration on the system, the outlet (if your running a splitter and sharing with the TV or on it's own outlet), even the wiring in the home. Like in my last apartment i lived in. Instead off all the outlets wired separately, they were all daisy chained together. Since the manager wouldn't let me have the outlets rewired or put a new one in, i had an amp installed, and that solved part of my speed issues. Right now with tech support your dealing with a 3rd party company, but were slowly bringing it all in-house. We can thank AT & T on that. Here we have a small portion of the calls coming into our repair dept, so it will be nice talking to someone local again, or at least someone in your market area. So the choice is yours if you want to use comcast equipment or your own, it's a matter if you want the support from comcast or not. Hope this helps.

I want to thank everyone who has helped me with my speed issue with my netgear router. After a lot of reading on the WGT624 and the issues I found out I decided to buy another router. My speeds were slowly decreasing and one thing I learned was a heat issue with the router. This thing was really hot to the touch. The router was in a well ventilated area with no contact of sunlight. I'd unplug it for a few hours then try it out again. Speeds would be good but then quickly drop. So I picked up another linksys router (WRT54GS). I've read mixed reviews on it but still rated pretty high. My speeds are back to where the should be, right around 5.8+ mbp. I won't bash the last router completely. I swapped it out for a replacement to still run into the same issues. I would have to say that the reviews I read are pretty strong for what other users have gone through. I hope netgear does get the issues resolved on this router. It would be a good one once the bugs are fixed. Once again, thanks for all the help. Steve

Hi, I forgot to mention that too. I've tried with only 1 pc hooked up to the router at a time, even tried plugging them into different ports on the router for each pc with no change. It really started when i updated the firmware, so i downloaded an older one to get back as close as i can to the factory default still with no change. I did do some research on the router itself and found out that this particular model isn't very favorable. I like linksys but they always seem to up and die on me within weeks of buying them which is why i steered back to netgear. Thanks again Steve

Hi all, Ive followed the tips in the sticky. I have 4 computers and 1 laptop on my home network. I have comcast for my ISP, The advertised speeds are 6000/768. I know there are no issues with the connection, etc, etc, etc. I work for them so I'm up to date if there is anything going on in my area. Ok, if i connect directly to my modem, I average 6.5 - 6.8 mb down and 760k up. On the network My laptop gets horrible speeds, the listed speeds below was the best yet after the tweaks. this is using the wifi connection. The PCs get around 3500 down and hold steady on 760k up, same on the wireless. I have 2 netgear routers, the original route i had was the RP614. I would get the same speeds as if I was connected directly to the modem. Since i bought the laptop, i bought the new router. Netgear wgt624. the speeds were ok. The wifi didn't get as good speeds as the desktops, but i expected that. I was holding close to 5.8 - 6.2 down on the desktops and 5.2 - 5.5 on the wifi. uploads held the same as above. the only thing i have done was update the firmware since i had issues with the 108 mbps xferring on the lan. speeds were pretty slow. I've tried tweaking the mtu on the router and that just drops the download speeds. I'm set at 1500 right now. I'm lost as to where to go to next. I've tried taking off the 108 and goto 54, switched between 802.11g and 802.11b, with no change on the wifi and desktops speeds just stink. any ideas where i can go from here, what else to check before i toss the router out the window. All pc's and notebook are running winxp pro. the 2 of the desktops have sp2 and the others have sp1. the laptop has sp2. all drivers are up to date. i've tried with and without firewalls and antivirus. Even tried on linux, which is on one of the pc's with no change in results. I'm lost. any help would be great thanks in advance Steve :::.. Download Stats ..::: Connection is:: 2432 Kbps about 2.4 Mbps (tested with 2992 kB) Download Speed is:: 297 kB/s Tested From:: http://www.testmy.net/ Test Time:: Sat Apr 02 2005 23:57:08 GMT-0800 (Pacific Standard Time) Bottom Line:: 43X faster than 56K 1MB download in 3.45 sec Diagnosis: May need help : running at only 73.79 % of your hosts average (comcast.net) Validation Link:: https://testmy.net/stats/id-OIJD8237S TCP/Web100 Network Diagnostic Tool v5.3.3d click START to begin Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done running 10s outbound test (client to server) . . . . . 734.00Kb/s running 10s inbound test (server to client) . . . . . . 3.68Mb/s Your PC is connected to a Cable/DSL modem Information: Other network traffic is congesting the link