It does feel good, although I would rather not have the need to call because the service is the way it is supposed to be... Pestering adelphia-one is about the only release we have being stuck in this "transition" BS and they get this because their "plan" did not include their customers. have found that I get more satisfaction if I do not go in with the hammer but with the silk glove, you can get a lot more info that way and if you ask the correct question you can feel this guys weasling their way out of a concrete answer and running for shelter