IDOCSortino

To be fair, CW found me on another forum and reached out to me just last week. I pointed him here after making this post in hopes of being able to shed some light on the situation. He personally hasn't made any negative comments towards TMN to me.

What would you suggest I do next then? Is it on Comcasts end? If so what steps should I take? What should I tell them in regards to the results and where can I point them? Because my only option left is to just deal with it and that's definitely not a route I want to take.

Here you go: http://gyazo.com/0a5f5c45fd04f047bd44b454e9d94516

Ok, this test was pulled from the Chicago server This test was pulled from Detroit: This was from Texas: Not sure why the Houston server is pulling so low. I retested Chicagos twice and it was around the same speed.

So how would I go about testing to their servers to show them my internet isn't working properly?

I'm in Aurora, IL. Right outside of Chicago. I think the most rude I've been was to an ignorant technician who cut me off when I told him "I ran a speedtest on your Comcast page, and it says I'm getting 60 download" and told me it was accurate and that there is nothing he can do. I told him to leave almost immediately after. I went ahead and paid the bill but believe me... It's not easy paying for something you're not getting. I mean if these results are legit (Which I definitely believe they are), how do you go about telling Comcast they are wrong? How do I go about getting the proof I need to show them their end is messed up? Is it on my end? I mean we all here know the results are legitimate but when attempting to tell a Comcast employee this, they immediately dismiss it. One technician even told me "to stop using this site because every other site is telling me I am getting 60DOWN except TestMy.Net."

Well from what they told me, they saw the same issue with my service on their computer. They then pointed me to their websites speedtest and said, "From what we see here, you're getting the speeds you're paying for." I then brought them the same argument you did. Why didn't they fix it? Their solution was that, "Someone in the area might be using all the bandwidth, and thats probably why you're getting reduced speeds at times." Yes, this was the supervisor who stated all of this. I told him I will not be "upgrading" my package considering I'm not even getting what I'm paying for now. All of the vehicles were actual Comcast techs except 2 of them. The last two weeks they came out (which was 3 weeks ago) I've been meeting with the Supervisor, line tech and two in house techs. So the past few visits all of them have been inside the house working with things. All of them which were actual Comcast employees and not outside contractors. I guess my question is, what do I need to do to get this fixed? At this point, they're going to be shutting off my service for unpaid balances due to me refusing to for a service that isn't working as advertised. I've talked to corporate, I've even spoken to the Manager at the Executive offices, and he was straight rude to me. Stating that if I have any other techs sent out, then I will be charged. I've already filed two reports with the FCC and still waiting to hear back. I'll be submitting another Monday. Is there any way for me to prove that I'm actually getting a degraded service without them giving me the typical, "Well, our Comcast speedtest shows you're getting the service, so fuck off" and "Well this TestMy.Net isn't a reliable site. It could be pinging from anywhere. We only guarantee speedtests from OUR site" bullshit?

One of the supervisors hooked his laptop up in attempt to see if it was just my computer or not. He experienced the same issues (yet no problem with my internet, right?) and my phone experiences the same issues as well. I never had problems watching a stream on my phone before, up until two months ago. Now I can't watch anything without it buffering every 2 seconds.

I managed to get two GIFs of me watching a stream and it having to buffer every 5 seconds. Notice it's having an extremely hard time managing to load a 2200 kbps stream. IF I was truly getting the 60DOWN/12UP this wouldn't be an issue whatsoever (which wasn't two months ago). http://gyazo.com/f5c26879de113f937cdf2287d159b422 http://gyazo.com/955d78dd8514c75d7dfca8896b084bf9

I have had them change the cables. They literally went through the house and replaced all Coax and ethernet cables.

Before I was connected via Comcasts Modem and my personal router. I tried taking the router out of the picture and hard wired to my computer but had the same results. As of about 3 weeks ago Comcast gave me their new modem which has a router built in and STILL same result. My first though was, maybe someone had access to my router information so I changed the password a few times (plus I can see who's connected to my router via the settings and no one was connected outside of my PC). I'm not sure what info you need on my network but if you could explain what it is I need I am more than willing to provide it. I have a custom built computer for gaming, not sure if you need/want the specs of everything but again, if you specify I will gladly provide it if it means getting to the bottom of this internet issue. I've been looking around and I haven't been able to find any program that would be slowing my internet. I've ran tests totally disabling my firewall and Anti Virus, with the same results. I'll run a few more tests for my download (because the upload isn't really the issue). Thank you so much for taking the time to help me figure this out!

Hey everyone, I'm new to the forums but I've been using TM.Net for over a year now. I've always used this site as my benchmark for everything and nothing else. Starting about two months ago I noticed I could barely watch streams, download games, and now experience lag when gaming. I've been paying for 60Down/12Up and I can't seem to get above 11Down and it usually stabilizes at 1Mbps (Which is unacceptable). I've been in contact with Comcast's Corporate Office and have had over 15 technicians, supervisors, and line techs in my house trying to figure out what's the problem. According to them, my signal, jitter, internet, etc is working great. I've tried explaining to them time and time again that this site has been my benchmark and as of two months ago, these issues arose. They claim this site isn't reliable and point me to their Comcast SpeedTest (which is a load of shit and quite ironic). I still have extremely slow speeds and no matter who I speak to at Corporate their only suggestion is that it's my PC and/or I should upgrade to the next package. I refuse to upgrade to a higher package when they can't even deliver current speeds I'm paying for. I am PLEADING to you all, PLEASE help me in any way you can in proving they are wrong if not throttling my speeds. I refuse to get shafted any longer by Comcast and if they weren't the Monopoly in my area, I would've left a long time ago.