I recently changed from Road Runner to Wide Open West due to bandwidth costs. When I was with RR, I was getting the 50mb down and all was good. I switched to 110mb down with WOW and things stink. https://testmy.net/stats/?&t=u&d=12262016&x=30&l=500&q=Nahimana-Wamblee
So they keep telling me that they only support their flash player (which by the way, does not even work at the moment) and it was displaying good results even when I could show from other tests that they were way off. Well, finally, they indicated they had an upstream problem. Then all of a sudden, my test jump tremendously for a short period, then back down again. After a couple more visits it goes back up and then back down. Now they are telling me that they only support what I would call intranet speeds as they state they have there own internal Ookla server but yet I am paying for internet speeds.
I am looking for how I can prove (with facts) that they are incorrect in what they are giving me and that they DO have a problem on their circuits. I have attached the link above to my stats and below is the current Trace Route which is a consistent Time Out on the second hop.
1 5 ms 8 ms 9 ms 192.168.0.1
2 * * * Request timed out.
3 31 ms 16 ms 12 ms user-69-73-5-57.knology.net [69.73.5.57]
4 19 ms 21 ms 19 ms user-24-96-198-158.knology.net [24.96.198.158]
5 26 ms 19 ms 29 ms user-24-96-153-9.knology.net [24.96.153.9]
6 35 ms 39 ms 29 ms user-24-96-153-14.knology.net [24.96.153.14]
7 41 ms 37 ms 49 ms dynamic-75-76-35-15.knology.net [75.76.35.15]
8 33 ms 39 ms 59 ms 24.236.73.1
9 51 ms 54 ms 59 ms te-8-4-130.car1.Baltimore1.Level3.net [4.59.245.
65]
10 56 ms 49 ms 48 ms ae-3-5.bear1.Baltimore1.Level3.net [4.69.134.101
]
11 * * * Request timed out.
12 82 ms 82 ms 96 ms 4.34.32.38
13 78 ms 75 ms 79 ms g7-42-edge5.core1.cos1.vis.data102.com [64.111.1
6.72]
14 87 ms 89 ms 84 ms po1-core01.dist07.cos01.vis.data102.com [64.111.
16.195]
15 81 ms 89 ms 89 ms testmy.net [64.111.22.10]
Any assistance would be greatly appreciated and if you have time and can explain with your assistance so I have a clear understanding, that would be great.