shibbay

Gotta love tech support over the phone. On hold now, but I've already been told to do everything I've done: Reflash your firmware, sir; Reflash to the older firmware, sir; Restart your modem/router sir; Plus a lot of being put on hold while the people who answer the phones go ask the knowledgeable ones how to do things. I'm on hold again after reflashing my firmware and calling back. 2:00) Editing WAN settings within router config 2:00) Nevermind, wanted me to give him the IP 2:03) Has me going around all the menus, I've told him they're all the default settings...since I just reflashed the firmware. 2:04) Thought during all this time I was having issues with wireless. Man these tech support people don't listen. Transferring me to someone else because he doesn't know how to help me. (Hopefully being transferred) 2:07) Transferring to "Senior Level" tech support...woohoo, I must be special. 2:10) Been on the phone now for roughly 18 minutes 2:14) Speaking with a representative. 2:19) Still on hold... 2:25) Changing MTU to 1452 2:28) Changing WAN port settings to 100Mbps only - no effect 2:30) Changing WAN port settings to 10Mbps only - wow. 2:33) Much faster, restoring MTU back to 1500 to see if it affects speed... 45 minutes, 2 seconds later: :::.. Download Stats ..::: Download Connection is:: 5705 Kbps about 5.71 Mbps (tested with 5983 kB) Download Speed is:: 696 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/06/17 - 2:34pm Bottom Line:: 99X faster than 56K 1MB Download in 1.47 sec Tested from a 5983 kB file and took 8.592 seconds to complete Download Diagnosis:: Looks Great : 11.21 % faster than the average for host (comcast.net) D-Validation Link:: https://testmy.net/stats/id-DLR5PJT07 User Agent:: Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en) AppleWebKit/418 (KHTML, like Gecko) Safari/417.9.3 [!] I'll take it! Thanks guys for all your support, problem solved! All we had to do was adjust the WAN port settings within the router itself down to a 10Mbit limit. He said this will not affect my local gigabit network, but I'm not sure. We'll see. If it does, I honestly don't care, the speeds while browsing the net are 100% more important Thanks again! -Stephen

C:Documents and SettingsAdministrator>tracert testmy.net Tracing route to testmy.net [67.18.179.85] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 * * * Request timed out. 3 7 ms * 8 ms GE-1-2-ur02.sfmission.ca.sfba.comcast.net [68.87 .197.197] 4 6 ms * 7 ms 10g-9-3-ur01.sfmission.ca.sfba.comcast.net [68.8 7.192.217] 5 6 ms * 7 ms 10g-8-3-ur02.sffolsom.ca.sfba.comcast.net [68.87 .192.213] 6 8 ms 6 ms * 10g-9-1-ur01.sffolsom.ca.sfba.comcast.net [68.87 .192.205] 7 10 ms * 9 ms 10g-9-1-ur02.sfsutro.ca.sfba.comcast.net [68.87. 192.201] 8 7 ms 6 ms * 10g-8-1-ur01.sfsutro.ca.sfba.comcast.net [68.87. 226.45] 9 9 ms 7 ms * 10g-9-2-ar01.sfsutro.ca.sfba.comcast.net [68.87. 192.197] 10 8 ms 9 ms 12 ms 68.87.226.130 11 7 ms 11 ms 11 ms 12.117.240.17 12 43 ms 43 ms 42 ms tbr1012801.sffca.ip.att.net [12.123.12.49] 13 43 ms 44 ms 47 ms tbr1-cl3.la2ca.ip.att.net [12.122.10.26] 14 42 ms 52 ms 43 ms tbr1-cl20.dlstx.ip.att.net [12.122.10.49] 15 46 ms 42 ms 43 ms ar8-p3120.dlstx.ip.att.net [12.123.16.161] 16 42 ms 43 ms 43 ms 12.119.136.14 17 45 ms 44 ms 43 ms vl31.dsr01.dllstx3.theplanet.com [70.85.127.29] 18 44 ms 43 ms 43 ms vl42.dsr02.dllstx4.theplanet.com [70.85.127.91] 19 44 ms 42 ms 44 ms gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.8 5] 20 43 ms 43 ms 42 ms 55.b3.1243.static.theplanet.com [67.18.179.85] Trace complete. Enjoy. I'm on the phone with tech support and documenting the call...gimme another 20 min or so and hopefully it'll be done with. (And of course I'll post the entertaining transcript for ya!)

I have called Comcast, they said it basically wasn't their problem since I could get decent speeds when plugged in directly to the modem. I have not yet called D-Link, although I guess that wouldn't be a bad idea. Do you guys think this could be a case of a bad router? Everything I've read online about these routers was positive. Like I said before, the Gigabit network that we have running locally works amazing...just the internet is butt slow. I'll try to give D-Link a call and keep you posted. Thanks for all the help thus far! -Stephen

Thanks VanBuren, I'm trying all of the stuff you suggested as I write this post. So first up, the results of that test: :::.. Download Stats ..::: Download Connection is:: 455 Kbps about 0.46 Mbps (tested with 2992 kB) Download Speed is:: 56 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/06/17 - 12:58pm Bottom Line:: 8X faster than 56K 1MB Download in 18.29 sec Tested from a 2992 kB file and took 53.918 seconds to complete Download Diagnosis:: May need help : running at only 8.87 % of your hosts average (comcast.net) D-Validation Link:: https://testmy.net/stats/id-INBS2W1OG User Agent:: Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en) AppleWebKit/418 (KHTML, like Gecko) Safari/417.9.3 [!] As far as changing the NIC duplex...no effect. Same with the firmware...ahhh!!! I dunno whats up with this router. Are your speeds affected when you plug in to your router vs. directly to the modem?

I'm neither an expert nor a beginner at networking, but I'm stuck as far as my current internet pickle goes. When plugged in directly to my modem, my speeds are perfectly fine. When plugged in through the aforementioned router, speeds drop to a crawl: :::.. Download Stats ..::: Download Connection is:: 192 Kbps about 0.19 Mbps (tested with 386 kB) Download Speed is:: 23 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/06/17 - 12:49am Bottom Line:: 3X faster than 56K 1MB Download in 44.52 sec Tested from a 386 kB file and took 16.461 seconds to complete Download Diagnosis:: May need help : running at only 3.74 % of your hosts average (comcast.net) D-Validation Link:: https://testmy.net/stats/id-ASY06HU7E User Agent:: Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en) AppleWebKit/418 (KHTML, like Gecko) Safari/417.9.3 [!] I'm currently signed up with Comcast's 4 Megabit plan...and even 2 would be nice when plugged in through the router. Here are some things I've already tried: -Disabled gamefuel -No ports forwarded -Wireless Disabled -Default Settings -Original Firmware, all the way up to the current v 1.6 -One computer, many computers plugged in -Changed Administrator's pass numerous times (to make sure no one was logging in somehow...) -Numerous "Power Cycles" for both the router and the modem. -Attempted to check speeds from numerous computers running Linux, OSX, and of course..XP Any ideas as to why the internet drops to such a pathetically low speed when I'm connected to this router? All the reviews I could find online suggested it as being one of the best to buy. The local gigabit network is amazingly fast and that works without any issues whatsoever. Getting the actual internet to reasonable speeds has been unsuccessful thus far. Any ideas? Thanks in advance, -Stephen