flyer1960

New twist...I spoke with a Charter tech who ran a cmd check which revealed 31 TCPs installed. Ms. Tech said 5 or 6 are normal. They are apparently programs running in the background that negatively affect the internet speed. She recommended reinstalling the Windows XP, but there must be a less obtrusive way to do it. Can anyone offer any suggestions? Can it be corrected through msconfig? The tech also said the SB4100 modem can handle 5 mbps with no problem. My computer illiteracy is showing.

Additional info: I have now used several tweaking programs, and my former 3.08 record has been soundly beaten with a reading of 3.11. I'm thinking that perhaps my Motorola SB4100 cable modem cannot handle the 5.0 load. I even contacted Motorola via email, and the tech responded that the SB4100 could probably not handle the task. The tech recommended the SB5120 modem. I know Motorola is trying to sell a modem, but is it possible that may be the correct diagnosis?

I have run assorted tests which show the system is running normally, but no, I have not tried tweaking the system. Suggestions? Thanks for the welcome.

My highest speed test score is 3.08 mbps. However, I'm supposed to be getting 5.0 mbps. I am a Charter customer living in the Metro-East. I spoke with Charter, and the rep basically said if I'm not satisfied after the trial period to revert back to the 3.0 service. Suggestions?