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What package are you on? 3 mbps

Well, I've been getting crappy speed and crappy tech support. I've got a brand new laptop, and the cable modem they gave me is supposedly brand new. The first time I talked to them, they said I had spyware; they said to clean it up and call them back. That first call took around 45 mins. The second time I called to talk to them, I was on the line for an hour and a half. Then they sent a tech out to my house, and the tech pretty much just said there was nothing wrong with the computer or the modem; there was just a lot of high traffic in the area, and his boss already knew about it, so there was nothing I could do really but call and complain; perhaps I could get some credit off my bill. He said he would have his boss call me, but noone ever called. So, I call again a third time to just try and leave my two cents about them needing to do whatever they can to provide more bandwidth in the area and ask for some money off until the problem is fixed. Instead, they hand me over to the technical department who wants to send another tech to my house. Well, the only problem with that is, they can't give you an exact time, just within a four-hour period, and I can't just stay home from work for the internet. Not to mention I already got away from work one time to come home for the tech guy the first time, and he just wasted my time telling me there was nothing I could do. So pretty much after the third time I call, he still thinks I have spyware, and he doesn't know what to do except refer the case to his boss supposedly. The thing is, I know I have no spyware, because I first have their Charter secuirty suite on here, which has F-secure, and I have run spybot s&d, and nothing is ever found. Spybot usually deletes a few cookies, but that is it. And whenever I am ever somewhere else utilizing someone's wi-fi, it is as fast as high-speed should be. This is the test below, and that is actually a decent speed for me. Sometimes, I go slower than dial-up with a page just hanging there waiting to load. It says I'm using avant, but it is IE beta 3. :::.. Download Stats ..::: Download Connection is:: 309 Kbps about 0.31 Mbps (tested with 386 kB) Download Speed is:: 38 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/07/08 - 2:01pm Bottom Line:: 5X faster than 56K 1MB Download in 26.95 sec Tested from a 386 kB file and took 10.25 seconds to complete Download Diagnosis:: May need help : running at only 9.81 % of your hosts average (charter.com) D-Validation Link:: https://testmy.net/stats/id-5NIB1ALES User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Avant Browser; Avant Browser; .NET CLR 2.0.50727) [!]