yah, I know your pain...lol
I just got off the phone once again with these dumbasses and I got transferred 3 different times. The second guy was actually informative and knew what I was talking about. The other 2 I guess were reading off their manual asking me to clear my temp. internet files, reboot my modem, clear my cookies, ect ect..lmao...WTF!? Then the last guy gonna tell me, well just reboot your pc and give it about 2 days....lmmfao! He said" if your still experiencing the same problems in 2 days then we will have to go a step further ". I said " A step further in 2 days? Lets go as many steps as possible right now " he then said that they went the furthest they could go today.
I started to get upset because these people who they call tech support know absolutely nothing about the field their in. I said " Look, ive been on the run around for 2-3 days, Cant one of you guys just move my connection from the 8mbit/512kbps back to my original 10mbit/1mbit connection that i had 3 days ago " He said, theirs nothing they can do, its not like they can press a button and all of sudden mov my bandwidth back to where it was " HUH? then hell tha hell was I moved backed down?
I want to cancel this service so f**king bad cause im paying $180 a month and getting sh**ty speeds.