Admin,
If you send me your email address to the email address I used to register at your site, or just email me, I will bcc copy you on selected email conversations, rather than quotes, with a Spectrum VP of Operations.
Regarding downgrading:
In 2021, amidst the pandemic, I was using a VPN and Tor to do my Dark Web research for my third and fourth books. Was also playing with a VM.
100 Mbps wasn’t cutting it, I was also wireless at this point so I had that degradation despite upgrading my router to Wi-Fi 6 and network cards to wireless 802.11 ac/ax.
So I upgraded to their 300Mbps service and saw no improvement. So I started testing and emailing results, writing and producing a song rhyming Spectrum with Rectum, and after several months of insisting that I was the problem, they (a VP) reduced my price. To me this was an admission of guilt.
Meanwhile they say they bumped my service to 400Mbps. I believe this is a marketing technique to justify steady price increases and ward away potential competition in the area.
Then in 2023 they sent me a notice that I have a free upgrade to 500Mbps, them not knowing about the whole letting sleeping dogs lie thing.
So I started testing again, only now with Cat6/7 wired Ethernet, and could only get that speed inside of 200 miles within their INTRAnet.
More like 90Mbps with FTP even then.
I suspected that they could not actually deliver a 1000Mbps service to my rural area, wanted to prove it, so I upgraded to that and again could only get that speed inside of 200 miles within their INTRAnet.
I don’t really need 1000, 500 would be fine if I could actually get it. There is no evidence that I can.
Yet because of this corporate monopoly, if I downgrade to 500 I will still pay the same $100 per month. So I am stuck in some Charter Marketing Catch-22 bullshit here.
Hence the pissed off nature of my correspondence, and my continuing persistent and relentless battle.
