Thanks for the reply.
I see the different "speed tiers", but don't remember off hand if I have the Premier(Download:12 Mbps.... Upload:1 Mbps) or the Preferred( Download:7 Mbps.... Upload:512 Kbps).. I have a feeling that it's the preferred tier..
Oh, i'm in Arizona, and i'm on cable through a modem at my house. The computer is a Dell XPS410, if that makes any difference..
I'll check out the speed at my parents house(same ISP, 10 miles away, older/slower computer) sometime this weekend just to see what they have..