pwilkins

I'll join the growing list of dissatisfied xplornet users.

I took all summer to sign up in Haliburton, ON and spent >$1000 for installation & setup costs. I'm paying for Kazoom but only getting 21 to 235 Kbps download and 9 to 58 Kbps upload. Now I'm getting the message "Ouch, are you on Dial-up"! See sample test results:

Nov 2 Satellite Internet speed tests

:::.. testmy.net test results ..:::

Download Connection is:: 206 Kbps about 0.21 Mbps (tested with 386 kB)

Download Speed is:: 25 kB/s

Upload Connection is:: 57 Kbps about 0.1 Mbps (tested with 97 kB)

Upload Speed is:: 7 kB/s

Tested From:: https://testmy.net (Main)

Test Time:: 2007/11/02 - 9:59am

D-Validation Link:: https://testmy.net/stats/id-FPA697EBT

U-Validation Link:: https://testmy.net/stats/id-O8167VDW2

User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]

Test 2:

:::.. testmy.net test results ..:::

Download Connection is:: 21 Kbps about 0.02 Mbps (tested with 97 kB)

Download Speed is:: 3 kB/s

Upload Connection is:: 58 Kbps about 0.1 Mbps (tested with 97 kB)

Upload Speed is:: 7 kB/s

Tested From:: https://testmy.net (Main)

Test Time:: 2007/11/02 - 10:05am

D-Validation Link:: https://testmy.net/stats/id-1THPXR92Q

U-Validation Link:: https://testmy.net/stats/id-Y154OETNG

User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]

Do other users find it makes a difference which level of service they pay for, or do you still get poor service anyway?

I suggest we also try to convince local xplornet seller/installer not to sell this service; or help get it fixed?

Frustrated new user.