BananaBoy

I got it set to 1 Hour but it's not in a new window (It's on one of my FF Tabs). XD Thanks for everything mudmanc4. I'll keep the Thread updated on what happens.

I just called them again today. Their final say about my problem is this. "The speed you're getting is enough". So I was thinking what should I do now, I think they won't entertain this problem anymore even if I do this tests.

I see. Thanks for the help, I'll try it out right now. 24 hour should be good right? Edit - OOps, I meant every hour, didn't read that one right. XD

Yes, we both are on the same plan (999). However the speed of my Connection suddenly dropped after that event. I already called Customer Support about it right after their Contractor went here and did his thing with the Canopy page. Their only reply was "Monitor your connection for 24 hours" and that "We are trying to fix your connection". And we're both connected to the same Base Station as well. The Antennas are both the same as well. They are next to each other above the roof and of the same height as well. The problem only happened right at the time I explained in the first post. These are my results... ----------------------------------------------- :::.. Download Stats ..::: Download Connection is:: 197 Kbps about 0.2 Mbps (tested with 3064 kB) Download Speed is:: 24 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/04/24 - 9:12pm Bottom Line:: 3X faster than 56K 1MB Download in 42.67 sec Tested from a 3064 kB file and took 127.32 seconds to complete Download Diagnosis:: May need help : running at only 48.28 % of your hosts average (92.116) D-Validation Link:: https://testmy.net/stats/id-CHIU3QOBJ User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.9) Gecko/2009040821 Firefox/3.0.9 [!] :::.. Upload Stats ..::: Upload Connection is:: 218 Kbps about 0.2 Mbps (tested with 2992 kB) Upload Speed is:: 27 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/04/24 - 9:17pm Bottom Line:: 4X faster than 56K 1MB Upload in 37.93 sec Tested from a 2992 kB file and took 112.366 seconds to complete Upload Diagnosis:: 90% + Okay : running at 95.61 % of your hosts average (92.116) U-Validation Link:: https://testmy.net/stats/id-ACMKXO1J5 User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.9) Gecko/2009040821 Firefox/3.0.9 [!] ----------------------------------------------- And these are my brother's results. ----------------------------------------------- :::.. Download Stats ..::: Download Connection is:: 379 Kbps about 0.4 Mbps (tested with 3064 kB) Download Speed is:: 46 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/04/24 - 8:51pm Bottom Line:: 7X faster than 56K 1MB Download in 22.26 sec Tested from a 3064 kB file and took 66.217 seconds to complete Download Diagnosis:: 90% + Okay : running at 90.02 % of your hosts average (92.116) D-Validation Link:: https://testmy.net/stats/id-K5R8TJGCD User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.9) Gecko/2009040821 Firefox/3.0.9 [!] Your connection is: 219 Kbps or 0.2 Mbps You uploaded at: 27 kB/s You are running: 4 times faster than 56K and can upload 1 megabyte in 37.93 second(s) Member Ident: CompID:111465837319 Test Time:: 2009/04/24 - 9:14pm Test Browser and OS info: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.9) Gecko/2009040821 Firefox/3.0.9 Test ID: 02S6LVZBD (if this is a screenshot go to testmy.net to see if this is fake) Diagnosis ^info^: 90% + Okay : running at 96.05 % of your hosts average (92.116) This was tested from a 2992 kB file and took 111.88 seconds to complete ----------------------------------------------- I tried switching the connections and it improved (mine got faster and his got slower) so I guess the problem ain't on my part....

I called Smart BRO's Customer Service because my connection is a bit unstable, so they send in their Contractors to see what the problem is. After a couple of things they did in the Canopy Page they decided to go to the roof and see if the problem is there, so they found out it was just some branches that blocks the Line-of-Sight when it gets a bit windy, so they cut it and the Connection is stable again. Now my problem came afterward when I tried downloading. Normally, for the past 3 years my DL Speed was around 40KB-60KB (60 comes only at rare occasions so let's say it's mostly 50KB). But right after the Contractors did their thing on the Canopy page my Connection Speed became a horrible 140kbps to 220kbps, both in UL and DL. So I called again and they sent in another group of Contractors. Then when the Contractor is messing with the Canopy Page again I saw something called "Sustained Data Rate" which is set to 512kbps and UL and DL Rate is both set to 256kbps. Now I;m no Techie Guy but I think it means I'm capped? The contractor tries to avoid my Question about why is it 512kbps and just said that the problem is with the Base Station and that they can't help me anymore, so I asked what should I say to the Customer Service Personnel again when I call, He just said ask what the problem is (Even though I know the CS will only send a couple of the Contractors back again to repeat the endless loop of pointing fingers). Now I surfed around the Net and found out in this place and some others that the Sustained Data should be around 1000kbps (500 for both UL and DL). My question is, what happened to my Speed? Is it on my part, the Antenna's fault, the base station's fault or are they capping my Bandwidth? I also forgot to mention my brother also got his own Smart BRO Connection (separate) and it's speed is still the same (40KB to 60KB). I also forgot to mention that I;ve asked that Contractor to open my Brother's Canopy page and I saw it's Sustained Data was indeed 1000.

I think my Smart is BROken... :::.. Download Stats ..::: Download Connection is:: 208 Kbps about 0.2 Mbps (tested with 512 kB) Download Speed is:: 25 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/04/24 - 2:58am Bottom Line:: 4X faster than 56K 1MB Download in 40.96 sec Tested from a 512 kB file and took 20.213 seconds to complete Download Diagnosis:: May need help : running at only 47.38 % of your hosts average (92.116) D-Validation Link:: https://testmy.net/stats/id-FM1RKHLV3 User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.9) Gecko/2009040821 Firefox/3.0.9 [!]