I moved here about a year ago and had been with frontier at my previous residents. I don't know what is different now as I'm paying for the same package but, it became obvious that something was amiss when it would take 15 minutes to download a 3 minute youtube video. I have tried everything that i can think of including having them run a separate line in from the box strictly for my computer. We don't even use a land line phone in our house, only our cell phones. Our satelite uses a phone line but i have it unplugged most of the time b/c i thought that it may be the problem although it doesn't really change anything with it unplugged. I have tried 3 of their speedstream gateways with the best results being the one i have on there now. It is a 6520. I will try moving the filter b/c it is in the wrong place and post my results after. thanks for your help