Is there a way to grab some of my data to send off to Cox? I have been getting around 1Mbps upload speed, instead of 4Mbps. My cable modem rebooted last Sunday (it's actually been rebooting a lot lately) and I was suddenly getting 4Mbps. Yesterday (Friday), it was back to 1Mbps (my download speed is fine). I'd like to dump some data to send them to show them that change, along with my modem log. They keep wanting to send someone out to fix my setup, but the modem and router are new, and the problem is with their equipment. I'm hoping to be able to show them some log data to get them to look at their equipment.
David
It's tough to say without knowing the specifics of your hardware, but there should be a means by which you can enable logging on either your router (at the very least) or possibly your modem. If you run some consistent tests using whichever diagnostic tools your equipment has and log the results, then download them off of your device (probably via http from their web interfaces, http://192.168.1.1 etc.) and email them to Cox, maybe they would take a look.
When you say that you'd like to 'dump some data to send them' -- do you mean data you have already collected? If so, by which means? Testmy.Net?
Data Download
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It's tough to say without knowing the specifics of your hardware, but there should be a means by which you can enable logging on either your router (at the very least) or possibly your modem. If you run some consistent tests using whichever diagnostic tools your equipment has and log the results, then download them off of your device (probably via http from their web interfaces, http://192.168.1.1 etc.) and email them to Cox, maybe they would take a look.
When you say that you'd like to 'dump some data to send them' -- do you mean data you have already collected? If so, by which means? Testmy.Net?