Tale of Woe in HughesNet (DIRECWAY) Posted June 9, 2005 Andrews I really hope you have good luck with Direcway, but from my experience I must assume you will end up one of the many dissatisfied users. I have had my dish for 3 months as of tomorrow and have had nothing but problems with it. The speed is slightly above dial up, constant email issues, and constantly resetting the modem just to have a connection. Tech support is non-existant never once resolving an issue that I have brought to their attention. They DO NOT return phone calls as promised and on top of that they are rude and arrogant. Last week I initiated a complaint with the Better Business Bureau, and have written a letter to Direcway stating that due to failure to provide services as promised "I am unilaterally terminating the contract." Also I will be disputting all billing put forward from Direcway towards my credit card. I will not pay these people one more cent of my hard earned money. They lie to get you signed up, give you just passable service for your one month test run then speeds drop and the troubles begin. And I have heard this same pattern of behavior from several other dissatisfied Direcway users since I have started checking into them. Their business practices are shady at best, and downright criminal at worst. Good luck and regards, Mart P.S. Check out the following links. I am not affiliated with any of them, but would like to pass on any helpful information to prospective customers of Direcway. http://direcwayreallysucks.net/ Better Business Bureau http://www.dc.bbb.org/report.html?compid=W9864&national=Y Epinions.com http://www.epinions.com/cmsw-ISP-All-Direc_PC/display_~reviews
Tale of Woe
in HughesNet (DIRECWAY)
Posted
Andrews I really hope you have good luck with Direcway, but from my experience I must assume
you will end up one of the many dissatisfied users. I have had my dish for 3 months as of tomorrow
and have had nothing but problems with it. The speed is slightly above dial up, constant email
issues, and constantly resetting the modem just to have a connection. Tech support is non-existant
never once resolving an issue that I have brought to their attention. They DO NOT return phone calls
as promised and on top of that they are rude and arrogant.
Last week I initiated a complaint with the Better Business Bureau, and have written a letter to Direcway
stating that due to failure to provide services as promised "I am unilaterally terminating the contract."
Also I will be disputting all billing put forward from Direcway towards my credit card. I will not pay these
people one more cent of my hard earned money.
They lie to get you signed up, give you just passable
service for your one month test run then speeds drop and the troubles begin. And I have heard this same
pattern of behavior from several other dissatisfied Direcway users since I have started checking into them.
Their business practices are shady at best, and downright criminal at worst.
Good luck and regards,
Mart
P.S. Check out the following links. I am not affiliated with any of them, but would like to pass
on any helpful information to prospective customers of Direcway.
http://direcwayreallysucks.net/
Better Business Bureau
http://www.dc.bbb.org/report.html?compid=W9864&national=Y
Epinions.com
http://www.epinions.com/cmsw-ISP-All-Direc_PC/display_~reviews