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Comcrap (err I mean Comcast) being gay...


AgentGOD

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Up until yesterday, internet was working fine. Then today, I launched Firefox, and sites were loading alright, but then, I get some stuck at "Connecting to www.site.com..." (replace site.com with the site, obviously) for about 5 - 15 seconds, then the site loads. Then, it started not loading at all, and I ran a speed test, results came in at about 1.4 Mbps DL, 100 Kbps UL (according to SpeakEasy's speed tester). I did a few power cycles on the modem, and it didn't help. I did a few router resets, and it didn't help.

I even tried connecting the PC to the modem directly, and it didn't help (still slow).

Right now, it STILL occasionally gets stuck at "Connecting to www.site.com" for a few seconds, and site loads fast (or slow), it feels like crap.

I try going on battle.net, and it loads fine, then it gets stuck with high latency.

My PC is clean, all of my PCs are clean, I regularly update windows, scan for viruses and spyware (Ad-Aware + Symantec Anti-virus [sAV Corporate]), and I use Wireshark to look for anything using bandwidth on my end (on all of my PCs) and nothing.

What can I do?

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Hit the home button to go to google:

6uruqt2.jpg

After a few seconds, it loads instantly:

80yzjvb.jpg

More examples with TMN:

6svptux.jpg

Again, I know for a fact that it has NOTHING to do with my PC.

And all of my PCs are RWIN tweaked professionally.

The only thing I'm not familiar with is the levels of power and signals on the cable modem:


Downstream  	Value

Frequency 	549000000 Hz 

Signal to Noise Ratio 	35 dB 

QAM 	QAM256

Network Access Control Object 	ON

Power Level 	-9 dBmV  

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream 	Value

Channel ID 	9

Frequency 	22000000 Hz

Ranging Service ID 	4334

Symbol Rate 	2.560 Msym/s

Power Level 	35 dBmV

Modem: Moterola SB5120

Cap: d11_m_sb5120_silverpboosttb25_c01.cm

Software Version: SB5120-2.19.0.10-SCM01-NOSH

Hardware Version: 4

MIB Version: II

GUI Version: 1.0

VxWorks Version: 5.4

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Just got another spike after surfing butter smooth.


Tracing route to nyc.speakeasy.net [216.254.95.2]

over a maximum of 30 hops:


  5    13 ms    21 ms    13 ms  68.86.85.37

  6    16 ms    16 ms    16 ms  68.86.85.42

  7    24 ms    25 ms    21 ms  Comcast-IP.edge1.Washington1.Level3.net [4.79.23

1.10]

  8    26 ms    19 ms    22 ms  xe-11-1-0.edge1.Washington1.Level3.net [4.79.231

.9]

  9    20 ms    21 ms    21 ms  ge-4-3-0-99.bbr1.Washington1.Level3.net [4.68.17

.193]

 10    25 ms    29 ms    38 ms  as-1-0.bbr2.NewYork1.Level3.net [64.159.1.85]

 11     *       26 ms    34 ms  vlan79.csw2.NewYork1.Level3.net [4.68.16.126]

 12    24 ms    26 ms    26 ms  ge-7-0.ipcolo2.NewYork1.Level3.net [4.68.97.14]


 13    40 ms    25 ms    27 ms  166.90.136.34

 14    25 ms    25 ms    26 ms  dns.nyc1.speakeasy.net [216.254.95.2]


Trace complete.

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