Charter Communications - Just switched modem to purchased...

[x_6985381]

I just switched modems from the one I was leasing to one I own, but I believe they may have messed up the numbers for my advertised speeds. Currently I'm getting 3.9 Mbps (477 kB/s). And I'm paying for 5/512, What should I do call back and switch back, or call back and get them to upload my 5/512 file again?

Motorola SURFboard SB5120

Downstream  Value

Frequency  687000000 Hz

Signal to Noise Ratio 36 dB

QAM QAM256

Network Access Control Object ON

Power Level 3 dBmV 

Upstream Value

Channel ID 1

Frequency 30000000 Hz

Ranging Service ID 913

Symbol Rate 2.560 Msym/s

Power Level 46 dBmV

No tweaks using Cablenut or TCP Optimizer.