Insight download speeds

[speedracer]

I recently started having some issues with my download speed fluctuating and slowing down alot. I went through all my hardware to reasure the firmware was updated and made sure all was OK on my end. Then I called Insight to inquire of the problem.

They told me it was a problem on there end but told me I have to return call them to be updated on the issue. A coworker lives on the same street and 5 blocks away from me and runs 3.8 to 4 meg all the time. I'm running 1.3 to 1.4

[VanBuren]

I recently started having some issues with my download speed fluctuating and slowing down alot. I went through all my hardware to reasure the firmware was updated and made sure all was OK on my end. Then I called Insight to inquire of the problem.

They told me it was a problem on there end but told me I have to return call them to be updated on the issue. A coworker lives on the same street and 5 blocks away from me and runs 3.8 to 4 meg all the time. I'm running 1.3 to 1.4 

Do I just have to live with this (paying for cable modem with dsl speed) or is there something else anyone could suggest?

hey speedracer and welcome to the forum

just wait until they fixed it, if they admit its on their end its nothing you can do, ISP

[White Wolfe]

I recently started having some issues with my download speed fluctuating and slowing down alot. I went through all my hardware to reasure the firmware was updated and made sure all was OK on my end. Then I called Insight to inquire of the problem.

They told me it was a problem on there end but told me I have to return call them to be updated on the issue. A coworker lives on the same street and 5 blocks away from me and runs 3.8 to 4 meg all the time. I'm running 1.3 to 1.4 

Do I just have to live with this (paying for cable modem with dsl speed) or is there something else anyone could suggest?

SpeedRacer where do you live? I live in Greenfield Indiana and I am also having trouble. I have had 3 techs out and made numerous phone calls.

3rd tech finally tells me its a timing offset problem. Issue has been going on for about 3 weeks.

I sent this e-mail to them this morning....................

I was just wondering if my issue is being looked into. There are other

people around me with the same issue.

This issue has gotten worse today. The issue is there with or without

my router in the line. The tech that was here yesterday has trace

route print outs showing this. It has gotten much worse today. Its not

always this bad. Its very irratic.

I have had your broadband service about 1.5 years and its been

awesome. This problem has been dragging on now at least 3 weeks, which

is getting me be almost unreasonable. This is clearly an issue on your

end. I really hope you are working to get it resolved soon.

Thank you

Feb 24th 10 am

Tracing route to www.insightbb.com [70.85.49.100]

over a maximum of 30 hops:

1     2 ms    <1 ms    <1 ms  192.168.1.1

2     *        *        *     Request timed out.

3   538 ms   510 ms   502 ms  12-220-5-9.client.insightBB.com

4   634 ms   621 ms   619 ms  12-220-0-26.client.insightBB.com

5   514 ms   570 ms   667 ms  tbr2-p012001.cgcil.ip.att.net

6   668 ms   644 ms   591 ms  tbr2-cl7.sl9mo.ip.att.net

7   487 ms   541 ms   454 ms  tbr1-cl24.sl9mo.ip.att.net

8   544 ms   567 ms   627 ms  tbr2-cl6.dlstx.ip.att.net

9   678 ms   663 ms   663 ms  gar1-p370.dlrtx.ip.att.net

10   599 ms   610 ms   637 ms  12.119.136.14

11   465 ms   518 ms   541 ms  vl32.dsr02.dllstx3.theplanet.com

12   659 ms   680 ms   700 ms  vl21.dsr01.dllstx2.theplanet.com

13   498 ms   517 ms   560 ms  po2.car19.dllstx2.theplanet.com

14   596 ms   565 ms   633 ms  100.70-85-49.reverse.theplanet.com

Trace complete.

Speed test about the same time today.

Last Result:

Download Speed: 209 Kbps (26.1 kB/sec transfer rate)

Upload Speed: 291 Kbps (36.4 kB/sec transfer rate)