su13zer0
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THX, JJPK! I was having the exact same problem as gundamAO. Called SBC and did what you said. They were impressed I knew about 'Redback Profiles' <sniff sniff> HEHE only after reading this post. They were very helpful and immediately connected to level II support. Changed my profile while I was on the phone and now i have these speeds. Thx again dude.