yes, after about 3 hours of calling them (not joking), they said that someone would be out to fix it. I was messing with it myself and found the registration and one of the tech support guys in India suggested that I try a different frequency. He gave me a list of them and only one worked better (1070). I was getting signals of over 80 during storms, but he wouldnt let me connect with that freqency because he said that he couldn't??? Anyone know anything about this?