BrandonW

FINALLY, they have started fixing it, 6 weeks after I started calling them. If you have patience, it seems to be a good connection otherwise. Their tech support is far too slow for my liking though

Don't get their service. By the off chance you have a problem, say good bye to your cable service. I've had bad bandwidth and connection problems since early summer. The bandwidth was fixed by reallotting our connection with the correct bandwidth (why would it have the incorrecct : ), but the connection problem has never been fixed. After 5 weeks on and off the phone with Charter, wasting at least 10 hours after all was done and told, and it ended with an e-mail "sorry that's all we can do". My neighbour and I both get massive packet loss every 2.5 hours, at the same time. About 50% of the packets don't make it to or from our connections, they sent out techs, tested the line, etc etc. After they apparently didn't find anything, they somehow determine that telling me "well that's all we can do" as if the problem is un-fixable is good enough. Just forewarning any future Charter owners, if you can- don't vote them in your town, don't get their service, do whatever you can to stay away from them. UGH! It has been frustrating me more and more. If anyone has a direct e-mail to some high up Charter superior manager or something, let me know

Ethernet cable, to a 4 port switch Linksys router.

Western Massachusetts, area code 01007 to be exact.

Here are my results, both down and up. They look horrible, they are horrible, I don't know what to say. I tried cablenut's tweaks and they didn't help at all. Even outside of knowing that I'm at 25% of the average, the cable itself doesn't seem that good. We get bad latency a lot, bandwidth shrinks a lot, the service goes entirely down a little too much to be 'seldom'. Any ideas? Any time I e-mail Charter, they just give me a bunch of crap on how to disable spyware and antivirus and clearing the cache and all sorts of useless tips. :::.. Download Stats ..::: Connection is:: 734 Kbps about 0.7 Mbps (tested with 748 kB) Download Speed is:: 90 kB/s Tested From:: https://testmy.net/ (server2) Test Time:: Tue Jul 19 2005 16:17:00 GMT-0400 (Eastern Standard Time) Bottom Line:: 13X faster than 56K 1MB download in 11.38 sec Diagnosis: May need help : running at only 29.12 % of your hosts average (charter.com) Validation Link:: https://testmy.net/stats/id-A7YIMGCB9 :::.. Upload Stats ..::: Connection is:: 110 Kbps about 0.1 Mbps (tested with 97 kB) Upload Speed is:: 13 kB/s Tested From:: https://testmy.net/ (server1) Test Time:: Tue Jul 19 2005 16:21:47 GMT-0400 (Eastern Standard Time) Bottom Line:: 2X faster than 56K 1MB upload in 78.77 sec Diagnosis: May need help : running at only 55.84 % of your hosts average (charter.com) Validation Link:: https://testmy.net/stats/id-U7QVEITZJ