Dear Prashanth,
The reason why all the other tests are showing you the same is because nearly all of the testing sites run the same software. That runs on flash which isn't the best protocol for testing your connection through the browser.
Read the following...
https://testmy.net/legit-speed-test.php
https://testmy.net/ip...m-speedtestnet/
Ookla tests and other flash speed tests can adjust your speed by up to 40% to offset for an unknown variable. If the variable isn't know... how can you offset for it. No matter what, they're guessing at best. TestMy is the only test of its kind in existence. And has been in development for nearly 10 years longer than Oolka (speedtest.net and nearly all other tests online).
There could be a lot of reasons this can happen. Bad peering (routing), bad cable modem, MTU could be set wrong... TestMy's results has even been known to reflect issues with hard drives. I encourage you to browse and post in my forum. Read some of the hundreds of posts where people had the same scenario as you, something that other tests missed.... sure enough, they almost always find an issue.
https://testmy.net/ipb/ -- post your issue and one of us will help you resolve it. Trust me, it's not my system. Hundreds of millions of tests have been ran and nobody is complaining. https://testmy.net/ipb/public/style_emoticons/#EMO_DIR#/wink.png
Hi Bakerjm,
I was just able to download and open the csv file created by the export function on my own computer without an issue. The file created is a simple CSV or comma separated value file. There isn't much to go wrong there but weird things can always happen. If you're having a hard time opening in excel you could try opening with any text editor.
Send me the file that the site created for you and I'll look into it and see if there's an issue.
Another thing to try is to just share your stats URL with them. >> https://testmy.net/quickstats/Bakerjm -- If you want to only send them a small portion of your stats you can query your stats using any of the filtering options (for instance, by entering "21" days)... once you've got your query locked in and the page is showing the stats you want to share click the "Share & Export" button, then click "Share this Query". An example of this, outputted from my own stats results in the following URL >> https://testmy.net/st...7&l=250&q=CA3LE which you can then share with your provider. This way they're able to see graphs and everything that you see. The export function is only raw data in CSV format and has no graphics.
If you want to share your last 21 days going back from today here's the link https://testmy.net/st...l=250&q=Bakerjm
