From the very beginning I have had trouble with my speeds. But each time the technician they send out makes up some sort of excuse and blames it on everything but the work he did. Some of the customer service/tech people have been very nice, but each time they would write on the trouble ticket to replace everything, the tech would come out and do nothing but make excuses.......saying it works fine on his PC just not on mine. Whether my laptop has as much memory as his or not, would not change the speed test.
For the last week, I have had nothing but problems, but there is no point in calling as they will send out the same jerk, so I simply stopped calling.
This is my speed test for this morning. Not what i thought I was paying for......would love to switch to cable or DSL, at least you get close to what you are paying for.
Howdy kfahern,
I also have Wildblue (Execed 12). I just moved from Hughesnet, since they won’t hook folks in Southern Arizona to their “New” Gen4 (which is having major problems). When I was researching Wildblue, I noticed a lot of people would start off working O.K., but then in a week or so, their system slowed down and starting “resetting” all the time (especially if you used a router). On Hughesnet, I had a similar problem with the last Satellite modem (HN9000) that I had. I found out that it had a major thermal problem, which I fixed by putting a 4 in. fan on the modem. When the Wildblue installer left, I put the fan on the Wildblue modem. I have never had a problem with my speed or the router “resetting” problem that everyone else, seems to have.
I am not getting the 2 mbps upload speeds, but I think that is because the installer did not “tweek” the alignment of the dish – he just “eye balled” it and it was close enough to the “acceptable power” range, so he never went back up on the roof.
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Howdy kfahern,
I also have Wildblue (Execed 12). I just moved from Hughesnet, since they won’t hook folks in Southern Arizona to their “New” Gen4 (which is having major problems). When I was researching Wildblue, I noticed a lot of people would start off working O.K., but then in a week or so, their system slowed down and starting “resetting” all the time (especially if you used a router). On Hughesnet, I had a similar problem with the last Satellite modem (HN9000) that I had. I found out that it had a major thermal problem, which I fixed by putting a 4 in. fan on the modem. When the Wildblue installer left, I put the fan on the Wildblue modem. I have never had a problem with my speed or the router “resetting” problem that everyone else, seems to have.
I am not getting the 2 mbps upload speeds, but I think that is because the installer did not “tweek” the alignment of the dish – he just “eye balled” it and it was close enough to the “acceptable power” range, so he never went back up on the roof.
You might want to try the fan trick.
My Internet Speed
Desert_Snake