That's right but still you can record him he has to get the call no matter what, the only thing he will be polite but still doesn't resolve the problem with the packet loss or the restriction. I am just waiting till march, if the problem doesn't resolve i will just test with Centennial or Dmax. Onelink just didn't go smoothly in the transition it was really a chaos over the internet connection. The only concern for them is does the customers have a internet connection (YES) so the only concern is we still have connection but if they open the whole darn ports this would be a real chaos just because they are still using adelphias server so they are obligated to restrict ports. SOOOOO I will wait till march final !!!!!!!