So I have been having terrible internet service with Wowway.com
Every time I call them they have me mess with my cable modem, router, etc, etc.
Surprisingly when I talk to them it speeds up but then after I am done it reverts and slows way down.
I found this site the other day and have been running auto tests and given I am paying for 30 down and my average is 11.8 I think I am getting the short end of the stick.
I have ran Avast and Malwarebytes and didn't find any issues.
I have ran CC Cleaner.
My machine is a Dell with these specs:
Windows 7 Home Premium
5.9 Windows Experience Index
Intel Core 2 Quad CPU Q8200 @ 2.33GHZ
6GB Ram
64-Bit OS.
I have it connected to a Linksys router.
My Cable modem is a Motorola Surfboard SB6121
At this point I am not sure what I should do. I plan on calling them today but most times they say they want to send out a tech. I am not fluent in all of this but I know for a fact that all of the connecters lines have not been messed with so I am not sure what a tech is going to do to resolve the issue.
Any advice or technical guidance would be appreciated.
ISP Provides Continuious Run Around
in Make it Faster...
Posted
So I have been having terrible internet service with Wowway.com
Every time I call them they have me mess with my cable modem, router, etc, etc.
Surprisingly when I talk to them it speeds up but then after I am done it reverts and slows way down.
I found this site the other day and have been running auto tests and given I am paying for 30 down and my average is 11.8 I think I am getting the short end of the stick.
https://testmy.net/quickstats/spankurmonkey
I have ran Avast and Malwarebytes and didn't find any issues.
I have ran CC Cleaner.
My machine is a Dell with these specs:
Windows 7 Home Premium
5.9 Windows Experience Index
Intel Core 2 Quad CPU Q8200 @ 2.33GHZ
6GB Ram
64-Bit OS.
I have it connected to a Linksys router.
My Cable modem is a Motorola Surfboard SB6121
At this point I am not sure what I should do. I plan on calling them today but most times they say they want to send out a tech. I am not fluent in all of this but I know for a fact that all of the connecters lines have not been messed with so I am not sure what a tech is going to do to resolve the issue.
Any advice or technical guidance would be appreciated.