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spankurmonkey

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  1. Like
    dncellisd
    spankurmonkey got a reaction from dncellisd in ISP Provides Continuious Run Around   
    So I have been having terrible internet service with Wowway.com
     
    Every time I call them they have me mess with my cable modem, router, etc, etc.
     
    Surprisingly when I talk to them it speeds up but then after I am done it reverts and slows way down.
     
    I found this site the other day and have been running auto tests and given I am paying for 30 down and my average is 11.8  I think I am getting the short end of the stick.
     
    https://testmy.net/quickstats/spankurmonkey
     
    I have ran Avast and Malwarebytes and didn't find any issues.
     
    I have ran CC Cleaner.
     
    My machine is a Dell with these specs:
     
    Windows 7 Home Premium
     
    5.9 Windows Experience Index
    Intel Core 2 Quad CPU Q8200 @ 2.33GHZ
    6GB Ram
    64-Bit OS.
     
    I have it connected to a Linksys router.
     
    My Cable modem is a Motorola Surfboard SB6121
     
    At this point I am not sure what I should do.  I plan on calling them today but most times they say they want to send out a tech.   I am not fluent in all of this but I know for a fact that all of the connecters lines have not been messed with so I am not sure what a tech is going to do to resolve the issue.
     
    Any advice or technical guidance would be appreciated.
     
  2. Like
    CA3LE
    spankurmonkey got a reaction from CA3LE in ISP Provides Continuious Run Around   
    So I have been having terrible internet service with Wowway.com
     
    Every time I call them they have me mess with my cable modem, router, etc, etc.
     
    Surprisingly when I talk to them it speeds up but then after I am done it reverts and slows way down.
     
    I found this site the other day and have been running auto tests and given I am paying for 30 down and my average is 11.8  I think I am getting the short end of the stick.
     
    https://testmy.net/quickstats/spankurmonkey
     
    I have ran Avast and Malwarebytes and didn't find any issues.
     
    I have ran CC Cleaner.
     
    My machine is a Dell with these specs:
     
    Windows 7 Home Premium
     
    5.9 Windows Experience Index
    Intel Core 2 Quad CPU Q8200 @ 2.33GHZ
    6GB Ram
    64-Bit OS.
     
    I have it connected to a Linksys router.
     
    My Cable modem is a Motorola Surfboard SB6121
     
    At this point I am not sure what I should do.  I plan on calling them today but most times they say they want to send out a tech.   I am not fluent in all of this but I know for a fact that all of the connecters lines have not been messed with so I am not sure what a tech is going to do to resolve the issue.
     
    Any advice or technical guidance would be appreciated.
     
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