From what I can tell in my modem logs, my modem is trying to pull a new firmware update, but is not being successful. My modem appears to be provisioned correctly as well. This just started today, and has happened about 7-8 times now. And everytime it does my connection drops. Here are the entries that I am seeing
2006-02-23 16:05:50 error SW upgrade Failed after download - Incompatible SW file SW file:befcmu10v2_115-0714.p7b - SW server:68.87.68.31
2006-02-23 16:05:50 information HardCode of downloaded image is mismatched
2006-02-23 16:05:48 notice SW Download INIT - Via Config file d10_m_befcmu10v2_silver_c01.cm SW file:befcmu10v2_115-0714.p7b - SW server:68.87.68.31
I have tried calling Comcast, and even spoke to a level 2 tech, where I had to argue with them that the only way I get a firmware update is through them via their servers.
Has anyone else had this issue? Any ideas and/or suggestions?
Here is some additional information that may be of assistance:
Standard Specification Compliant DOCSIS 1.0
Hardware Version 4.0
Software Version 1.0.6 (befcmu10v2_115-0714.p7b)
Cable Modem MAC Address xx:xx:xx:xx:xx:xx
Cable Modem Serial Number xxxxxxxxxx
CPE-end Interface Ethernet + USB
CM certificate RSA Key Pair Installed
Acquire Downstream Channel Locked 579000000 Hz
Connectivity state OK operational
Boot state OK operational
Latest Adjustment Time OK Thu Feb 23 16:05:53 2006
Get Configuraton File OK d10_m_befcmu10v2_silver_c01.cm
Security OK Enable
Firmware Update Issues
in XFINITY (Comcast Cable Communications)
Posted
From what I can tell in my modem logs, my modem is trying to pull a new firmware update, but is not being successful. My modem appears to be provisioned correctly as well. This just started today, and has happened about 7-8 times now. And everytime it does my connection drops. Here are the entries that I am seeing
I have tried calling Comcast, and even spoke to a level 2 tech, where I had to argue with them that the only way I get a firmware update is through them via their servers. Has anyone else had this issue? Any ideas and/or suggestions? Here is some additional information that may be of assistance:Thanks in advance