Becky Jim Hyde

This is my first post so bare with me, I have fiber download speed is to be 15MBP so should at least have 10MBP I would think for several months it has been up and down today at 5:41 AM it was 29KBP so I am sure there wasn't to many online at the same time just me. Have new router that didn't help if it would be my problem what could it be , or would it be their problem? Thanks https://testmy.net/stats/?&t=c&d=12242014&x=90&l=25&q=68872815739