Alex Caldwell

Lately I have had big troubles with my VOIP connection. The audio is breaking up to the point I can't carry on a conversation. My VOIP provider (not Cox) says my signal is showing considerable packet loss. Cox says my modem is partially blocking my signal and needs replacing. I replaced the modem but I am still having the same problem. I have tried to check my packet loss, I don't have Java so can't run it. Is there a way to ascertain if my VOIP breakup is associated with my wildly varying Cox download speed numbers of 24 hours? My Cox contract calls for 20-40 MBPS.