I just got off the phone wit xplornet afew hours ago, they helped me abit, at first i was getting 1200/200 (advertised 3000/750) n the lvl 2 tech helped n got my download upto 1800 ish, so thats good enough, but now my upload dropped to 100 or 150ish so he said hes gonna talk to the network team n see whats wrong n phone me back tomoro
Word of advice, if ur gonna phone xplornet, be smart so they dont try to blame you, unplug the thinger first (it doesnt do anythin, but just so u can say u did it), as well as download a linux live cd (i like ubuntu mostly) n do the tests on there, while running off the cd so u can be sure its not spyware/virus n they cant blame you for that ... this saves me about 20 minutes a phone call lol, now i just bitch n get right to lvl 2 techs n dont have to deal with the ppl that dont kno anythin haha