FWIW, I was just starting to have SEVERE connection issues when I posted this thread. Over the next few months I ran continuous tests showing HUNDREDS of dropped connections each day. The drops lasted anywhere from a few seconds to a few minutes. I was getting really sick and tired of calling support all the time and having them blame my router (which I replaced TWICE just to prove it wasn't the router) until finally a support tech told me they had replaced all of their customers equipment a few months ago (timing with the start of my major issues) to work with the new tower equipment, and somehow I had been missed.
After the equipment was replaced I finally got a stable connection and decent speeds most of the time. I provided 3 months of logs showing the problem, and argued with billing for a few weeks before I finally accepted their best offer - one month credit, plus 10 dollars off the following 2 months. I'm still furious.
As I told both support and billing, the connection was so bad that we had basically given up using the service. A regular webpage often wouldn't even load because the connection would drop, causing me to have to reload the page, often several times, before it would load. Facebook? Netflix? Forget it. It just wouldn't work. It was THAT BAD.
Their support and billing both use the same technique - they make it so time-consuming and frustrating to work with them that you finally give up (which is their goal, and is exactly what I told them.)
If you use any of the JAB wireless companies (mine is Rise Broadband) I feel your pain. They truly suck.
