If you are a "pipeline" customer with Charter you paying for service that is not even there. The "Pipeline" they refer to when talking about the internet service is nothing more that basic extended cable people. Dont believe me? Take your provisioned modem to anyones house that DOES NOT have cable internet service with Charter but DOES have Charter cable TV service. Make sure they have basic extended and then plug in the modem. You dont even need a PC of cource. Just plug in the power and screw in the cable to the back. Wait about 30sec(sometimes up to 10min) and check out all the pretty light
