I have discovered that during the day, my server is out of Idaho. I live in SETexas..... Around 6 pm CST (when I begin work) it changes to Chicago. I just spoke to customer support and they told me to call back in the evening when it is happening. She stated that the traffic on the server is much busier in the evening, causing the slow down. If they could keep me on the Idaho server, I am sure it would not be as congested, as Chicago is a much more congested area. I am hoping with all my might that they can get this fixed. It is making my job difficult and my husband is getting very frustrated with what he calls "stop and go TV."
During the daytime, I am getting about 18 to 27 mbps, in the evening I am lucky to get 0.29 at best. I am so frustrated, but HughesNet is my only option for now. I just moved away from the Houston area where I had cable internet and I was spoiled to having fast internet all the time and not having to worry about how much data I used. It is costing me a small fortune just to have this SLOWWWWW connection. I am barely making a profit with the price I am paying.
If someone from HughesNet reads this, please send me a private message so I can give you my account information and hopefully together we can get this issue corrected. PLEASE!!
