every business is about profits... but from that to mistreating your customers is another story.. look what happened to DMAX and how they lost that many customers.. When i was working there, at least they wanted to change a bit the situation, but they still had the attitude of: for every one we loose we will gain 4...
They didn't want to raise the speeds, nor they wanted to do ANYTHING about it.... So what has happened.. they had to add 2mbit.. when they saw it wasn't enough... now they are giving 5mbit.. same thing will happen to craplink if they continue with this issue... If they are having problems with the additional services, get more backbones... not limit your customers. The internet is a service and its like saying.. The electric company is going to limit you to 425kw / month... You can only oversub so much.