Hi,
I emailed support a while back complaining. I got this email in return (see bottom). Standard stuff about the viruses etc. Then they said to use the Telsat official site for testing. Anyone ever heard of this? When I tested my results were 473, 462, 436. I am on 512/128. My service still seems slow. I don't know.
Also I received calls from 1-800-no-wires. Anyone using them?
************************below is the email I got from Xplornet support*************
As far as your speed issues go, I do have a couple of questions regarding your setup. Do you have a router or VOIP phone service? If so, I'll have you connect your modem directly to one computer. When doing so, remember to reboot both the modem and the PC.
Next, do a system scan to make sure your PC is free of spyware and viruses.
http://housecall.trendmicro.com
http://www.lavasoft.de/default.shtml.en
Next, boot your computer into safe mode with networking. To do this, restart your computer and continuously push the F8 key. This will bring you to an Advanced Options menu where you can choose Safe Mode with Networking (to get out of Safe Mode you'll just have to restart the PC; do the tests below before doing this, however).
I'll have you then run some speed tests at one of the following sites:
http://speedtest-east.anikast..net
http://speedtest-west.anikast..net
http://speedtest-central.anikast.net
This is the official speed test site of Telesat and will give you the most accurate result as it takes into account the latency of a satellite connection, whereas other test sites do not; also, the technicians at Telesat will be able to access any results run from there should your concerns need to be escalated further. For 'Size' choose 3.02 Mb, for 'Type' choose 'Both', and for 'Iteration' choose 3. Do this test a couple different times during the day and call or email us the results (please include the date/time each test was done and the IP address it was done with), and we'll be happy to look into this for you.
Regards,
Xplornet Support
1-866-841-6001
[email protected]