DellCAJohn

That's wonderful! I look forward to contributing!

I must say, this is one of the warmest welcomes I have ever received by a forum community. I'm speechless!

Thank you!

John here, customer advocate at Dell headquarters. This story is quite a nightmare, and I'd like to bring it to an end if I can. Your service history speaks volumes. This should have been handled quite a while ago. If you'd like to contact me about this, you can send an email to our public mailbox: [email protected] ATTN:John I'd be happy to investigate this entire affair.