I am new to all this So here goes . For two yrs I have been trying to get my explorer net sat. working . I have now been told that my download is ok but my upload is a problem . I have no choice since we live in rural Alberta . Also I bought a new computer (big mistake ) which gave me Vista home premium . Now look I am not trying to bad mouth anyone but in the past two yrs. all I have wanted was to be able to get on my computer & learn .Boy have I learned .I have over 75 hrs with the sat people & 60hrs with dell . Is there anyone out there that can talk plain language & help me get this computer to work like the old one did when we lived in the city?? I have added 4GB of memory & I still can't download programs Oh well enough of this I sound like I'm whinning . Hello to all P.S. I don't even know where to go to get answers anymore . Just call be confused or Gerard Thank You!