To Gotsky(Wildblue provider):
Approximately two to three months ago, I noticed a severe slow down of my service from 5-6 pm (central) to 1 am (central). Your tech support (after making me jump
thru numerous hoops) was no help at all and finally I asked for a higher level support and spoke with Rich who assured me he would try to fix the problem. The problem
still exists. I have since found out thru numerous blogs that this is a nationwide problem with Wildblue. Wildblue has oversold their product beyond its capacity and I
should have been told this by your tech support. It's obvious I have been lied to about the problem by your tech support and Rich. That is unacceptable!!
Today, I signed up with a local EVDO provider and will test them for awhile. After setting up this new provider, I received an immediate increase in my access speeds
of almost double the Wildblue service.
Suspend my account for 30 days. If this new provider keeps giving me the consistent and fast access, I will probably cancel my service with you.
If you people had told the truth up front, I would have been more patient and willing to stay with you. I don't like being lied to!!
Response:
I would like to share with you WildBlue does close beams to new activations before they reach capacity and to my knowledge have not ever allowed over selling.
To better facilitate your wishes, please let us know of your intentions within 30 days. While your connectivity is suspended your account will be billed our suspend rate of $10.00. If you choose to disconnect your WildBlue account, the last month of service is not prorated. Please accept my apology for your frustrations.
