hawki4099

Thanks Reverend Spent most of the day on the phone with the guys in India and advanced software support . ( open issues in my first 3 days. Thank GOD for the buyers remorse clause. I can get out of this contract of 15 months by just cancelling and paying them $100 bucks for shipping the equipment back to them within 30 days of installation.. I gave them every chance to keep me as a customer and followed all rules and made all the changes they asked and the best ever speed I got from them was 258kbps, I usually got from 78 to 178kbps in the last 2 days. They told me nominal speed was acceptable at 78 and acceptable is 200kb and over. Lots of room there to wiggle in a contract. I have a resident SPYWARE program, firewall etc, latest xp2 updates, 1 gig of memory hyperthreading and 2.6 ghz processor. Starband Iconnection is 650 to 750 KB almost all the time. They don't throttle you either. And the service is cheaper. So after 3 days of DIRECWAY I'm done with them , heard enough excuses, seems their business plan for client implementation needs some heavy duty help. Problem and change management processes require much help as well if these guys are going to survive in this business. Thanks for your response

A new user as of 12/05/04 . DW6000, Running a 2.6ghz 1 gig pc on an ethernet port. Been round and around with support 1 level for the last two days. Download speed reallly slow. loaded the lccu stuff and made all the IP suggestions they suggested. Any help will be greatly appreciated. Running windows xp2. I'm on the SM5 satellite :::.. Download Stats ..::: Connection is:: 178 Kbps about 0.2 Mbps (tested with 386 KB) Download Speed is:: 22 KB/s Tested From:: http://www.testmy.net/ Bottom Line:: 3 times faster than 56K you can download 1MB in 46.55 second(s) Validation Link:: https://testmy.net/cgi-bin/get.cgi?Test_ID=GTLM40HTB

I've been with Starband for the last 3 years and never had sppeds below 500kbps. This past weekend installed Direcway and speeds for download are posted below. Runnin windows xp2, 2.6 ghz processor,1 gig of memory hyperthreading, downloaded and installed LCCU andfollowed all the other instructions these guys have told me to make. Performance still is real SLOW. Pointed at the SM5 and signal strength is 74 clear skys hear. Been reound and round with support. Any help will be appreciated. DOn't think I'm getting what I'm paying for. :::.. Download Stats ..::: Connection is:: 176 Kbps about 0.2 Mbps (tested with 386 KB) Download Speed is:: 21 KB/s Tested From:: http://www.testmy.net/ Bottom Line:: 3 times faster than 56K you can download 1MB in 48.76 second(s) Validation Link:: https://testmy.net/cgi-bin/get.cgi?Test_ID=1XSDBSRNK