FallowEarth Posted May 9, 2006 CID Share Posted May 9, 2006 Cable Internet Connection Guide (for Windows XP) (UPDATED) V.3[/html] [html][b][u] A. NO CONNECTION[/b][/u] -when you cannot connect to the Internet -after each step, check for browsing Step 1: Powercycle and check connections -turn off all computers that access the Internet in the home -if you are connected through a router, power it down by disconnecting the power cord -power down the cable modem by disconnecting the power cord -let things sit offline for about a minute -checked that the coax cable into the cable modem (like your TV cable, with the pin) is screwed in tightly -check the network cable (ethernet like the big phone jack, or USB with two different ends) that goes from the cable modem to the next device (your computer, or a router if you are using one), and make sure it is connected securely -*if you are wired to a router* check the network cable which runs from the router to your computer -first return power to the cable modem, and let it sit about 2 minutes to initialize **Some common modems: Toshiba modem = wait for solid "cable" light Motorola Surfboard modem = wait for solid "online" light Thompson RCA modem = wait for solid "cable link" and "Internet" lights Ambit modem = wait for solid "sync" and "ready" lights -if your modem lights do not come on properly, contact ISP -if you are using a router, return power to it next and wait for it to initialize (if you're not sure, just wait 2 minutes) -bring up your computer Step 2: Check for a valid IP address -open the command prompt by clicking start, clicking run, then typing cmd into the run box, click ok -at the command line, type ipconfig -windows may look to more than one connection, but you should see for one an entry called IP Address followed by a series of numbers *IP address rundown: Windows auto assign IP address (indicates no connection) = 169.254.x.x Router (network) IP address = 192.168.x.x <--issued by router Other IP address that begin in the 60's or 20's (among others) are valid -if you have a valid IP, or are on a router with 192.168.x.x IP, and still cannot browse the Internet, go to the NO BROWSING section -if your IP address is 169.254.x.x, continue here Step 3: Turn off firewalls and antivirus -turn off XP firewall by clicking start, control panel (if it says "switch to classic view" then click there), open "Windows Firewall", turn off -look at your system tray (the icons by the clock in the bottom right), hover over each icon, if it is a firewall or antivirus then right-click it and choose exit, shut down or disable Step 4: Check your network adapters -click start, control panel, switch to classic view, open "System" -click on the hardware tab, click on the button which reads "Device Manager" -if the drivers for your network adapter are not installed properly (ie. there is a conflict), then it may be listed under "Other Devices" -click the plus next to "Network Adapters" -you should see your network adapter listed. if there is an X over the symbol next to it, then right-click the adapter and choose "enable" -the symbol should be green to indicate it is working properly Step 5: Check your protocol settings -click start, control panel, switch to classic view, open "Network Connections" -if you are hard-wired, look to "Local Area Connection"; if you are wireless, look to "Wireless Connection" -right-click your connection, choose properties -under "this connection uses the following items" click to highlight "Internet Protocol (TCP/IP)" -click properties -set to: "obtain an IP address automatically" -set to: "obtain DNS server address automatically" Step 6: Restoring TCP/IP -click start, click run -type cmd and click ok -type netsh int ip reset resetlog.txt and hit enter -type exit on the next command line and hit enter -click start, control panel, switch to classic view, open "Network Connections" -if you are hard-wired, look to "Local Area Connection"; if you are wireless, look to "Wireless Connection" -right-click your connection, choose properties -click install -choose protocol, click add -click "have disk" -where it says "copy manufacturer's files from" type c:windowsinf then click ok -choose "Internet Protocol (TCP/IP)" and click ok -close windows and restart computer [b][u] B. NO BROWSING[/b][/u][/html] -when you have a valid IP address but cannot open web pages -test for browsing after each step [color=blue][b]Step 1: Scan for viruses and spyware[/b][/color] -hopefully you are running antivirus and spyware protection programs. -be sure to run a full system scan, one program at a time, and do not perform any other operations while these are running -if you feel comfortable, you can also try the scan in safe mode for a more thorough scan -if there are untreatable files, contact the vendor of the software for technical assistance - https://testmy.net/forum/t-3924 <-- check this out for more info [color=blue][b]Step 2: Turn off firewalls and antivirus[/b][/color] -turn off XP firewall by clicking start, control panel (if it says "switch to classic view" then click there), open "Windows Firewall", turn off -look to your system tray (the icons by the clock in the bottom right), hover over each icon, if it is a firewall or antivirus then right-click it and choose exit, shut down or disable -IMPORTANT: in the program permissions of your firewall, make sure that "Generic Host Process for WIN32" is not blocked. [color=blue][b]Step 3: Ping command[/b][/color] -click start, click run, type [b]cmd[/b] -in the command window, type [b]ping www.testmy.net[/b] -if the ping goes through, there will be a "ping statistics" line. look for packet loss, and high round trip times -if the ping is ok (no loss), proceed to Step 4: Restoring Browser Defaults -if the ping says "unable to resolve host" or has 100% losses, try to ping by IP address -type [b]ping 67.18.179.85[/b] and hit enter, and check for packet losses -if the ping by IP address is ok (no loss), try to browse by IP address: in the address bar of your browser, type 67.18.179.85...does testmy.net come up? If so, it is a DNS issue. Proceed to Step 5: DNS Settings -if ping by URL and ping by IP address both fail, proceed to Step 6: Restoring TCP/IP [color=blue][b]Step 4: Restoring Browser Defaults[/b][/color] [i]Internet Explorer 6[/i] -open Internet Explorer, click Tools, click Internet Options -under the General tab: -click "Delete Cookies" and click "ok" to the dialogue box -click "Delete Files", put a check where it says "delete all offline content" and click "ok" to the dialogue box -click "Clear history" and click yes to the dialogue box -where it says "Days to keep pages in history" set it to 5 or less (the default is 20) -under the Security tab: -click the "Default level" button -under the Privacy tab: -click the "Default" button -under the Connections tab: -make sure it is set to "Never dial a connection" -click the "LAN Settings" button, set it to "Automatically detect settings" and click ok -under the Programs tab: -click the "Reset web settings" button, click "yes" to the dialogue box -under the Advanced tab: -click the "Restore defaults" button -click apply, then ok -close and reopen Internet Explorer, test for browsing on a few different site -if still no browsing, continue to Step 6: Restoring TCP/IP [i]Mozilla FireFox[/i] -select Tools from the menu bar and then click on Options -select General from the menu on the left and click on the Connection Settings button -put a dot in Auto-detect proxy settings for this network -select the Privacy Icon from the left menu and clear all values [color=blue][b]Step 5: DNS Settings[/b][/color] -click start, control panel, switch to classic view, open "Network Connections" -if you are hard-wired, look to "Local Area Connection"; if you are wireless, look to "Wireless Connection" -right-click your connection, choose properties -under "this connection uses the following items" click to highlight "Internet Protocol (TCP/IP)" -click properties -set to: "obtain DNS server address automatically" -test browse to "testmy.net" (try others also) -click start, click run -type [b]cmd[/b] and click ok -type [b]ipconfig /flushdns[/b] and hit enter -type [b]exit[/b] on the next command line and hit enter -if you still cannot browse by URL, continue to next step, otherwise contact your ISP to check for DNS issues [color=blue][b]Step 6: Restoring TCP/IP[/b][/color] -click start, click run -type [b]cmd[/b] and click ok -type [b]netsh int ip reset resetlog.txt[/b] and hit enter -type [b]exit[/b] on the next command line and hit enter -click start, control panel, switch to classic view, open "Network Connections" -if you are hard-wired, look to "Local Area Connection"; if you are wireless, look to "Wireless Connection" -right-click your connection, choose properties -click install -choose protocol, click add -click "have disk" -where it says "copy manufacturer's files from" type [b]c:windowsinf[/b] then click ok -choose "Internet Protocol (TCP/IP)" and click ok -close windows and restart computer [html][b][u] C. SLOW BROWSING[/b][/u] -refer to https://testmy.net/forum/t-2097 and FOLLOW ALL STEPS!!! [b][u] RELATED LINKS[/b][/u][/html] -VanBuren's cablenut settings: https://testmy.net/topic-1013 -Achieve the best performance out of your computer: https://testmy.net/topic-4257 [size=7pt]edit: cleaned up a tiny bit...[/size] Link to comment Share on other sites More sharing options...
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