guru Posted May 15, 2004 CID Share Posted May 15, 2004 I've been getting slapped around by Charter Communications. They are charging me $600/month for 3mb/sec down and 1mb/sec up plus 13 ip addresses, however testmy.net reports between 0.2mb/sec to 0.6mb/sec on my upstream. Despite my many complaints, Charter will not do anything to help me. They take my number and say someone will call me back and nothing happens. I know that your upload test is very accurate and I have no idea what to do next. I am sick of being ripped off and here is my question: Should I complain to the BBB or should I file a class action suit against Charter? Quote Link to comment Share on other sites More sharing options...
Swimmer Posted May 16, 2004 CID Share Posted May 16, 2004 Here is the problem... If the item that you are suing for is less than $10,000 it most likely isnt worth your time or money unless you are going to work with a lawyer that isnt going to request any money... If I were you I would call Charter ask to talk to the manager or head tech... By the way are these guaranteed speeds?? It sounds like this is a business connection of some sort... If they are you might have a case of fraud against them but talk to a lawyer before you start shooting your mouth... If they recommend a tech to come out let them come out and see what is going on with the connection... If it is a business connection I dont know if you will ever get the full upload off of a network... I think that you have to go directly from the line that is coming in from the ISP. If it is a T1 line like I am guessing that it is.... Then there is no reason for you not to get the bandwidth... Give them a call before you do anything and tell them that you are tired of being hassled around... Quote Link to comment Share on other sites More sharing options...
guru Posted May 16, 2004 Author CID Share Posted May 16, 2004 I have also called them and complained so many times that it's no longer funny. These are guranteed speeds -- I am providing web hosting, however it is so unreliable because of them that I am loosing more money than I will ever be able to make. Quote Link to comment Share on other sites More sharing options...
Swimmer Posted May 16, 2004 CID Share Posted May 16, 2004 Then talk to a lawyer... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.