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Middle Variance

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It seems like the middle variance results of my ISP is causing timeouts and intermittent slow responses. It has been as high as %110.  Can anyone explain further in regard to what the ISP is doing or not doing? Otherwise the speed looks good, but its not. How to confront the ISP with this problem?  Also the report history doesn't display that statistic.


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Speed Test Version 15.9
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