need help with my connection

[Gib4500]

i currently have adelphia as my provider.  it is advertised up to 4mb down and 384 up.  i only see about 1.3mb down and 384 up.  i have cablenut now.  i have the latest drivers for my nic.  i have windows xp.  i can't understand why i can't get any higher speeds.  can someone give some advice or try to help me out. thanks.   

[FallowEarth]

Hey Gib4500.  Cablenut is good for tweaking your speeds out when you are close to your cap but want to max out your speed.  It will only up the speed maybe 10-15%, but it will not take you from 1.3 Mbps up to 4 Mbps.  It is likely that there is something in your network or on your computer that is interfering.  Are you connected to a router?  Are you running any firewalls or antivirus programs?  Basically any program that has Internet access can slow down the speeds, or affect the speed test.  P2P's, IM's, optimizers/toolbars, etc. can be interfering with your results, so it is best to simplify the connection by shutting these programs down when testing.  Have you checked out https://testmy.net/forum/t-2097 and https://testmy.net/topic-4257 ?

Also if you could run a traceroute and post results (omit your own IP address(es), the first one or two):

Windows XP/2000: click start, then run.  type cmd and click ok.  on the command line type: tracert testmy.net

[Gib4500]

yes i am connected to a router.  i run the built in windows firewall and avast anti-virus.  i did leave aim open and those im programs.  i ran the traceroute and it came out with pings all under 100.  i can't get it to copy and paste or i would paste it on here.  it runs through adelpia net then  the planet.com.  i also have the latest router firmware and latest nic drivers.  i will check those things.  i am curently running on xp 64 bit trial.  thanks for the help. 

[Gib4500]

Log created by AutoCheck.bat on Sun 07/03/2005

Pinging testmy.net  with 32 bytes of data:

Reply from  bytes=32 time=68ms TTL=49

Reply from bytes=32 time=73ms TTL=49

Reply from  bytes=32 time=85ms TTL=49

Reply from  bytes=32 time=70ms TTL=49

Ping statistics for

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 68ms, Maximum = 85ms, Average = 74ms

Ping Complete.

Tracing route to testmy.net

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms 

  2    10 ms    21 ms    19 ms

  3    15 ms    11 ms    11 ms 

  4    11 ms    19 ms    12 ms

  5    29 ms    22 ms    33 ms

  6    48 ms    39 ms    26 ms  g1-03-01-00.a0.cle00 [66.109.14.125]

  7    31 ms    47 ms    25 ms  p3-00-01-00.c0.pit75.adelphiacom.net [66.109.1.105]

  8    42 ms    44 ms    44 ms  p3-01-01-00.c1.chi75.adelphiacom.net [66.109.0.209]

  9  123 ms  111 ms  142 ms  p3-01-01-00.c1.dfw91.adelphiacom.net [66.109.0.66]

10    83 ms    70 ms    71 ms  g1-03-02-00.p0.dfw91.adelphiacom.net [66.109.3.78]

11    74 ms    72 ms    72 ms  eq-dallas-1000M.theplanet.com [206.223.118.3]

12    68 ms    64 ms    63 ms  dist-vlan32.dsr3-1.dllstx3.theplanet.com [70.85.127.61]

13    78 ms    68 ms    68 ms  dist-vlan-42.dsr2-2.dllstx4.theplanet.com [70.85.127.91]

14    87 ms    69 ms    81 ms  gig1-0-1.tp-car9-1.dllstx4.theplanet.com [67.18.116.69]

15    69 ms    80 ms    70 ms  85.67-18-179.reverse.theplanet.com [67.18.179.85]

Trace complete.

[Gib4500]

well i talked to an adelphia tech.  he said i should see at least 2mb down on the plan i'm on.  the tech said i could try a different modem and see if that helps.  i also tested a couple of my neighbors connections and it turns out they get the same basic slow speeds.  i smell something fishy in my area. 

[FallowEarth]

Are you connected through a router?  I mention this because line 2 of your traceroute is a little high if you are on a router, might be an incompatibility issue there.  If you have a router, could you provide the make and model, and also make and model of your modem.

[Gib4500]

yes i am connected through a router.  it is a d-link 604. the modem is a motorolla sb5100.  i tried the connection straight from the modem to the computer and i basically got the same speed.  maybe the modem needs a firmware upgrade. 

[Gib4500]

here is another log.

Log created by AutoCheck.bat on Tue 07/05/2005

Pinging testmy.net [67.18.179.85] with 32 bytes of data:

Reply from : bytes=32 time=68ms TTL=49

Reply from  bytes=32 time=65ms TTL=49

Reply from : bytes=32 time=67ms TTL=49

Reply from : bytes=32 time=70ms TTL=49

Ping statistics for 67.18.179.85:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 65ms, Maximum = 70ms, Average = 67ms

Ping Complete.

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms 

  2    19 ms    12 ms    16 ms 

  3    15 ms    11 ms    11 ms

  4    12 ms    11 ms    12 ms 

  5    30 ms    32 ms    26 ms 

  6    26 ms    29 ms    27 ms  g1-03-01-00.a0.cle00 [66.109.14.125]

  7    31 ms    32 ms    30 ms  p3-00-01-00.c0.pit75.adelphiacom.net [66.109.1.105]

  8    39 ms    44 ms    41 ms  p3-01-01-00.c1.chi75.adelphiacom.net [66.109.0.209]

  9    71 ms    65 ms    68 ms  p3-01-01-00.c1.dfw91.adelphiacom.net [66.109.0.66]

10    66 ms    67 ms    71 ms  g1-03-02-00.p0.dfw91.adelphiacom.net [66.109.3.78]

11    66 ms    64 ms    68 ms  eq-dallas-1000M.theplanet.com [206.223.118.3]

12    67 ms    67 ms    69 ms  dist-vlan32.dsr3-1.dllstx3.theplanet.com [70.85.127.61]

13    68 ms    69 ms    68 ms  dist-vlan41.dsr2-1.dllstx4.theplanet.com [70.85.127.83]

14    71 ms    62 ms    89 ms  gig1-0-2.tp-car9-1.dllstx4.theplanet.com [67.18.116.85]

15    67 ms    67 ms    71 ms  85.67-18-179.reverse.theplanet.com [67.18.179.85]

Trace complete.

[FallowEarth]

It could be firmware, but I know that modem is designed to update automatically.

[Gib4500]

here is another log thanks for your time.  i reset modem.

Log created by AutoCheck.bat on Tue 07/05/2005

Pinging testmy.net [67.18.179.85] with 32 bytes of data:

Reply from 67.18.179.85: bytes=32 time=66ms TTL=49

Reply from 67.18.179.85: bytes=32 time=65ms TTL=49

Reply from 67.18.179.85: bytes=32 time=74ms TTL=49

Reply from 67.18.179.85: bytes=32 time=63ms TTL=49

Ping statistics for 67.18.179.85:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 63ms, Maximum = 74ms, Average = 67ms

Ping Complete.

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  1

  2    13 ms    15 ms    11 ms  6

  3    12 ms    11 ms    15 ms  69.165.28.45

  4    12 ms    15 ms    11 ms  69.165.28.49

  5    31 ms    29 ms    32 ms  69.165.28.41

  6    24 ms    25 ms    28 ms  g1-03-01-00.a0.cle00 [66.109.14.125]

  7    33 ms    29 ms    26 ms  p3-00-01-00.c0.pit75.adelphiacom.net [66.109.1.105]

  8    45 ms    49 ms    39 ms  p3-01-01-00.c1.chi75.adelphiacom.net [66.109.0.209]

  9    67 ms    68 ms    63 ms  p3-01-01-00.c1.dfw91.adelphiacom.net [66.109.0.66]

10    63 ms    63 ms    68 ms  g1-03-02-00.p0.dfw91.adelphiacom.net [66.109.3.78]

11    65 ms    65 ms    71 ms  eq-dallas-1000M.theplanet.com [206.223.118.3]

12    71 ms    67 ms    70 ms  dist-vlan32.dsr3-1.dllstx3.theplanet.com [70.85.127.61]

13    69 ms    63 ms    63 ms  dist-vlan-42.dsr2-2.dllstx4.theplanet.com [70.85.127.91]

14    86 ms    68 ms    66 ms  gig1-0-1.tp-car9-1.dllstx4.theplanet.com [67.18.116.69]

15    64 ms    74 ms    68 ms  85.67-18-179.reverse.theplanet.com [67.18.179.85]

Trace complete.